Co-op
Conveyancing Case Manager
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Conveyancing Case Manager
Conveyancing Case Manager
£27,000 to £36,420 per annum (Work Level 6B) (Monday-Friday, 37.5 hours) located in Stratford-Upon-Avon or Bristol (with opportunity for hybrid working after 6 months).
About the Role
We are seeking Case Managers to join our Co-op Legal Services probate conveyancing team. This is an ideal opportunity if you’re looking to qualify via the SQE route, as this role counts as qualified work experience. If you have experience in conveyancing, probate, case management, or legal administration, we will provide all the necessary training to support your growth.
Join a team dedicated to delivering a rewarding, supported, and dynamic legal career that makes a real difference.
Why This Job Matters
As a Conveyancing Case Manager, you will provide legal and administrative support to clients undergoing a property or land transfer following bereavement. Your role involves:
- Managing the entire process of changing ownership from start to finish
- Maintaining continuous client communication to ensure a smooth experience
- Supporting families during what is likely to be one of the toughest times of their lives
Your contributions will have a direct and meaningful impact on clients in their hour of need.
Key Responsibilities
- Take full ownership of your caseload and meet performance targets that drive exceptional outcomes for our customers
- Provide empathetic, client-focused support through phone and written communication
- Utilise case management systems to track, manage, and update all casework efficiently and accurately
- Collaborate with third parties, legal professionals, and HM Land Registry
- Assist probate case managers with conveyancing support tasks
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You’ll Bring
We welcome applications from candidates who meet the minimum criteria and value experience or potential over convention. To thrive in this role, we require:
- A background in conveyancing, law, legal administration, or case/claims management (end-to-end experience preferred)
- IT proficiency with an ability to quickly learn and adapt to new systems
- Excellent customer service skills, with a commitment to advocating for the client’s needs
- Strong organisational abilities and a keen attention to detail to manage workloads in a fast-paced environment
- Clear verbal and written communication, with the confidence to converse with clients over the phone or via email
Why Co-op?
Joining Co-op Legal Services means benefiting from a people-focused, purpose-driven organisation. By becoming a colleague, you are not just taking a job—you’re supporting a movement where community and employees thrive.
Our Benefits
- A pension scheme with up to 10% employer contributions
- Annual bonuses (based on performance)
- 30+ days of holiday (30 days + 8 public holidays baseline, rising to 32 with length of service)
- Discounts on Co-op products (30%) and partner brands (10%)
- Stream – access a percentage of wages earned before traditional pay date
- Virtual healthcare including:
- Access to a GP via video call
- Mental health support
- Nutrition and fitness advice
- 24/7 colleague support services
- Coaching, training, and study leave to support career development
- Cycle-to-work scheme
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Diversity & Inclusion
We are committed to building diverse, inclusive teams that reflect the communities we serve. At Co-op, everyone belongs. We are:
- Part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria
- Adjusting recruitment processes to support candidates’ needs
- Investing in a workplace culture where difference is celebrated and valued
For further details on recruitment and our inclusion commitments, visit: Co-op Application Process | Diversity & Inclusion
Background Checks
As part of your application, we will conduct SRA, credit, and DBS checks. Visa sponsorship is not available for this role.
Assessment
You will be requested to complete an online assessment (approximately 20 minutes).
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