Co-op
Conveyancing Case Manager
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Conveyancing Case Manager
Conveyancing Case Manager (Work Level 6B)
Salary: £27,000 to £36,420 with excellent benefits Hours: 37.5 hours per week (Monday–Friday) Locations: Stratford-upon-Avon or Bristol
Hybrid Working: Initially full-time in the office, with a move to a hybrid role after 6 months.
About the Role
We are seeking Conveyancing Case Managers to join our Co-op Legal Services probate conveyancing team.
This role offers a genuine opportunity to qualify through the SQE route and provides comprehensive training regardless of prior experience. Whether you have hands-on experience in conveyancing, probate, case management, or legal administration, or are looking to build your skills, we will support your growth in a rewarding, purpose-driven career.
Why This Job Matters
As a Conveyancing Case Manager, you will provide vital legal and administrative support to clients managing the transfer of property or land following a bereavement. You’ll support clients from start to finish, keeping them informed and ensuring the process flows smoothly during an already challenging time.
What You’ll Do
- Take full responsibility for managing your own caseload while delivering within targets that focus on positive customer outcomes.
- Engage empathetically with clients—whether in person, over the phone, or in writing—adapting to their needs during sensitive situations.
- Use a case management system effectively to ensure accurate, up-to-date record-keeping for all cases under your care.
- Collaborate seamlessly with third parties (including legal professionals and HM Land Registry) while providing essential support to probate case managers with conveyancing tasks.
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What You’ll Bring
We welcome applications from all backgrounds, but to thrive in this role, you should have:
- Relevant experience in conveyancing, law, legal administration, or end-to-end case/claim management.
- Strong IT proficiency, with the ability to quickly learn new systems efficiently.
- Exceptional customer service skills, with a customer-first approach and the ability to communicate sensitively and professionally.
- Rigorous organisational skills, with a high level of attention to detail, to manage fast-paced workloads effectively.
- Clear and confident verbal and written communication, including the ability to discuss sensitive matters with clients.
Why Join Co-op?
At Co-op, you own a share of the organisation—and when you work here, you’re part of the movement.
We prioritise people and communities, and we’re committed to providing an environment where you can thrive. Here’s just a taste of what we offer:
Benefits and Support
- 10% employer pension contributions (capped up to this level).
- Annual performance-based bonus scheme.
- 28 days holiday plus bank holidays (increasing to 32 days with tenure).
- 30% discount on Co-op products & 10% off other brands—enabling you to save at every turn.
- Stream—earn a percentage of your salary as you work, with early access.
- Virtual healthcare, including GP appointments, mental health support, nutrition, and fitness advice.
- 24/7 colleague support service.
- Career development, including study leave, training, and coaching, to help you grow professionally.
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Worklife Balance
- Hybrid working policy, including the opportunity to work from home flexibly after 6 months.
- Flexible arrangements where possible, accommodating your needs.
Culture & Values
- A workplace you’ll belong in, driven by inclusivity and supportive policies.
- Dedicated commitment to disability inclusion, including assessments and adjustments for candidates.
- Positive recruitment process, offering candidates interviews if they meet the minimum criteria.
Additional Notes
Before starting, background checks will be carried out, including:
- An SRA (Solicitors Regulation Authority) check.
- A credit check.
- A DBS (Disclosure and Barring Service) check.
We are not able to sponsor visas for this role.
As part of the application process, you’ll complete a 20-minute online assessment. This will help us match your skills and experience with the role.
Learn more about our recruitment and diversity commitment:
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