HSBC
COO Change Oversight Lead-Securities Services
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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking a professional to join our team in the role of COO Change Oversight Lead-Securities Services
Securities Services is a core part of Markets & Securities Services, providing essential services to many of the world’s leading asset managers, asset owners, banks and broker dealers. We help clients access markets, protect assets, manage risk and operate efficiently across increasingly complex and interconnected markets.
This role offers high visibility, broad exposure and the chance to shape meaningful change across a global franchise, while being part of a collaborative, inclusive and forward-looking team based in London.
This is a senior delivery and oversight role, responsible for leading and governing a portfolio of priority business change initiatives across Securities Services. The successful candidate will oversee the execution of complex programmes and projects, with a particular focus on business-critical change and COO driven, ensuring delivery is well governed, commercially informed, operationally practical and aligned to business priorities.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
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In this role you will be responsible for:
- Lead the execution oversight of a portfolio of COO business change initiatives, including regulatory, control, client, legal, operational and strategic change
- Partner with senior business sponsors, product teams, operations, technology and control functions to mobilise and deliver change programmes effectively
- Establish clear governance, delivery plans, milestones, dependencies, risks, issues and decision forums across projects and programmes
- Provide robust challenge and oversight to ensure initiatives remain on track in terms of scope, timelines, resourcing, costs and delivery quality
- Drive programme and project transparency through high-quality reporting, management information and senior stakeholder updates
- Identify delivery risks, execution gaps and cross-functional dependencies early, and coordinate effective actions to address them
- Support business case development, project initiation, prioritisation and implementation planning where required
- Ensure change is implemented in a controlled manner, with appropriate operational readiness, stakeholder engagement, process changes and handover into business-as-usual teams
- Work across global and regional teams to align delivery activity and support consistent execution standards
- Facilitate effective governance forums, including steering committees, programme reviews and senior management updates
- Promote strong execution discipline, continuous improvement and practical problem-solving across the change portfolio
- Contribute to the development of change management best practice, delivery standards and oversight approaches within the Securities Services COO function
To be successful in this role you should have:
- Significant experience in business change, programme delivery, portfolio oversight or COO-related roles within financial services
- Ability to engage confidently with senior stakeholders and influence across business, operations, technology and control functions
- Excellent communication and presentation skills, with the ability to translate complexity into clear messages and practical actions
- Strong delivery discipline, with experience managing project plans, governance, risks, issues, dependencies, budget considerations and implementation activity
- Strong problem-solving capability, with sound judgement and the ability to operate effectively in a fast-moving and evolving environment
- Experience of driving execution across multiple workstreams while maintaining attention to detail and delivery quality
- Proven experience of working within a formal change methodology/ framework.
- Strong organisational skills and the ability to prioritise effectively across competing demands
- Good understanding of risk, controls and change governance in a regulated financial services environment
- Be able to prioritise and manage conflicting demands by demonstrating good organisational skills.
- Display good negotiation and influencing skills and can use these skills appropriately.
- Resilient, proactive and outcome-focused, with a collaborative approach and a strong sense of accountability
- Be a positive, dynamic, and resilient individual, open to change and able to adapt to changing circumstances
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Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500
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