SNG (Sovereign Network Group)
Coordinator - Aftercare
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Aftercare Coordinator
Salary: £25,936.00 - £30,000.00 Per year
We have a fantastic new opportunity to join our team as an Aftercare Coordinator at Sovereign Network Group. This opportunity is based from our Bristol offices. We offer flexibility which combine a mix of home and office working to ensure a positive work/life balance.
The Role
Reporting to the Aftercare team Leader we're looking for someone to contribute to a high-quality aftercare service from property handover through to the end of the defects period. You will be responsible for effectively handling and providing guidance to customers with defects-related queries.
Responsibilities
- Ensure all aspects of the aftercare process are carried out professionally and efficiently whilst providing the highest level of customer service.
- Manage expectations of customers from the point of occupation through to the end of defects inspection.
- Liaise with all relevant stakeholders to ensure that information is shared appropriately and accurately, and to ultimately seek resolution of defect matters.
- Act as the first point of contact for all after care queries and defects-related complaints.
- Coordinate the recharge process in conjunction with Property Services.
- Provide effective support to development teams as and when required.
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What we're looking for:
- Solid experience in administration within a busy customer focused role, ideally within a housing association or housing developer.
- Experience of using several different computer systems.
- Strong customer service focus & confident telephone manner.
- The ability to think quickly and clearly under pressure.
- Empathy and a passion for helping people.
What can we offer you?
- 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
- 3 paid wellbeing days
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Recognition scheme
- Wellbeing discounts
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
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At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives.
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