The Walt Disney Company
Coordinator, Client Services
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About The Role & Team
Working in a team within Global Digital Studio Operations EMEA, the Client Services Coordinator is responsible for the efficient support of external and internal clients in their day-to-day requests and business requirements.
This individual will maintain status reports to monitor and track metrics information for client’s dashboards. Demonstrating excellent customer focus and communication skills, the ability to prioritize and remain calm under pressure is essential. The role requires strong time management and administrative skills, and a keen interest in new technologies.
This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
- Coordinate with the Content Localisation Management (CLM) on material requests for programming teams (descriptive metadata requests, translations, etc).
- Coordinate with the Content Operations Team on material status requests for programming and marketing teams.
- Contribute to the team and collaborate on specific projects and opportunities to improve workflows.
- Provide support to the team management, including coaching the team, liaising with business stakeholders, and organizing budget approvals as required.
- As required, work with the project teams on UAT and workflows for WON CMS and any territories involved.
- Managing various BOX folders and Distribution Lists relating to the role, including uploading documents and granting user rights.
- Assist in the end-to-end delivery of marketing materials, and supplementary metadata to clients.
- Provide support to the business and operational departments in the use of Disney and 3rd Party systems.
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Required Qualifications & Skills
- Proficient in the following applications: Channel Management Systems (preferably WhatsOn), Microsoft Excel, Microsoft Word, Microsoft Outlook.
- Working and communicating effectively with satellite teams.
- Experience in TV Distribution/Post Production required.
- Experience of working with New Media clients and platforms.
- Excellent administrative skills essential.
- High level of computer literacy essential.
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The Perks
- 25 days annual leave.
- Private medical insurance & dental care.
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free.
- Disney Discounts: You are entitled to discounts on designated Disney products, resort F&B, and ticketing.
- Disney+ Subscription.
- Excellent parental and guardian leave.
- Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
Equal Opportunity Employer
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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