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Description
Generating and Providing System Codes and Exercising Remote Access Control
- Update system with relevant information required for issuing codes
- Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
- Responsible for generating and providing system codes and exercising remote access control of allocated assets.
- Assist with Adhoc duties as requested by the Supervisor or Line Manager
Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences
- Track and monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
- Actively check that the systems are updating regularly and working at the required operating level
- Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
- Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
- Escalate any faults with the alarms and provide a status report to the applicable party
Administer and Maintain the Relevant Database and Registers on Security Systems
- Record all transgressions and faults, update and maintain records and generate the required reports
- Maintain and update all necessary registers (i.e. OB)
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Build and Maintain Internal and External Stakeholder Relationships
- Build and maintain effective working relationships with all internal and external stakeholders.
- Escalate any system failures immediately to the relevant party
- Assist with incoming queries from stakeholders
- Escalate all identified transgressions at centres to the Supervisor
- Continuously liaise with centres regarding access control and alarm events
Applicable for Operators Sitting in the RMC
- Control and link the relevant permissions to the ATM Custodian Profiles on the system
- Verify that allocated vehicles are visible and tracking on the monitoring system
- Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre
- Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
- Communicate with Senior Management in the event of an emergency
- Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
- Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
- Send an updated report to the Device Administrator informing them of the new sites loaded
- Managing overall risk profiles for each run from start to end and apply mitigation/disruptive strategy
- Responsible for the day-to-day online communication platforms with all relevant stakeholders in relation to risk factors/ Threats towards SBV
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Applicable for Operators Sitting in the COR
- Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
- Assist the security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
- Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the shift Supervisor
Requirements
Minimum Requirements: Work Experience
Internal
- 3 Years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10, OR
- 1 year’s work experience operating, administering or monitoring access control e.g. CCTV, should the applicant have a Grade 12
- Previous Call Centre experience and or experience within client services (Advantageous)
External
- 2 year’s work experience operating, administering or monitoring access control system e.g. CCTV etc. of which one year must be client related services.
- Experience within a logistics or CIT industry (advantageous)
Minimum Requirements: Education
Internal
- Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience
External
- Grade 12
Work Level
- Junior
Job Type
- Permanent
Salary
- Market Related
EE Position
- No
Location
- Houghton
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Skills
Access Control
CCTV
Alarm Monitoring
Database Management
Stakeholder Communication
Risk Management
Incident Reporting
Trend Analysis
Emergency Procedures
System Administration
Client Services
Logistics
Security Checks
Remote Access Control
Vehicle Tracking
Alarm Testing