Harrods
Core Services Lead
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Core Services Lead
We are looking for a Core Services Lead to join our IT team here at Harrods. This role will lead and support a campus-wide network infrastructure spanning wired, wireless, and voice services. This role is 5 days in the office at Knightsbridge.
About the Role
This is a hands-on leadership role with accountability for operational excellence, team performance, and the reliability of business-critical network services across retail, warehouse, and head office environments.
Job Responsibilities
- Provide end-to-end configuration, onboarding, and ongoing support for concessionaire and partner networks
- Maintain and enforce cabling and infrastructure standards, ensuring full compliance with M&E specifications
- Monitor and optimise power utilisation, UPS capacity, and environmental conditions such as cooling
- Demonstrate advanced troubleshooting and fault resolution, ensuring rapid restoration of services
About You
The ideal candidate will possess:
- Strong technical expertise with a comprehensive understanding of network architecture and design principles as well as maintain a strong customer service focus when engaging with both internal and external stakeholders.
- Ability to communicate clearly and concisely, translating complex technical concepts into accessible language for diverse audiences.
- Flexibility and adaptability, responding effectively to changing priorities and business needs.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will also have the following:
- Strong subject matter knowledge of LAN/WAN Networking, Wireless Networking, Network Security
- Previous experience managing and coaching a team
- Excellent time management, effectively balancing multiple priorities and meeting tight deadlines, including during peak operational periods
- Knowledge of VPN technologies, including DMVPN and IPsec
- Basic scripting and automation capability
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information
- Time Type: Permanent
- Department: IT Service Management (Den Leach)
As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other.
To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees.
We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills