Crawley Borough Council
Corporate Debt Officer
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About The Role
We are looking for a highly motivated and detail-oriented Corporate Debt Officer to join our Corporate Debt team. This role is key to ensuring the effective management and recovery of corporate debt, maintaining strong client relationships, and supporting our overall financial operations.
Key responsibilities:
monitor overdue debts and take appropriate recovery action, including issuing reminders and progressing legal recovery where necessary maintain accurate financial records, ensuring all billing, payments, and refunds are processed correctly and on time prepare and manage debtor accounts, including documentation for legal proceedings and court applications respond to internal and external customer queries professionally and in a timely manner set up and manage payment arrangements, including direct debits and tailored repayment plans support income collection systems to maximise revenue and minimise debt write-offs liaise with internal departments, legal teams and external organisations to support debt recovery processes ensure compliance with statutory regulations, council policies, and audit requirements
Essential skills and experience:
strong organisational skills with the ability to manage competing priorities excellent communication and interpersonal skills good numeracy, literacy and financial reasoning IT proficient in using financial systems previous experience in debt recovery, finance or a related administrative role confidence dealing with customers in sometimes challenging situations
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Desirable:
experience in invoicing, billing and recovery processes advanced Microsoft Excel skills knowledge of debt collection procedures and customer accounts
Qualifications
minimum of four GCSEs (or equivalent), including maths and English
Personal attributes:
positive, customer-focused attitude ability to work both independently and as part of a team resilient and adaptable in a fast-paced environment professional, confident, and approachable manner
Why join us?
career progression through a structured grade D to F pathway make a difference by supporting vital council services supportive team with opportunities to develop your skills varied role with real responsibility and impact great benefits, including pension, leave and work-life balance
Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.
Additional information
This is a career-grade post (D to F), with progression based on competence and business needs
A Baseline Personnel Security Standard check is required as part of this role and that will also entail the successful applicant undertaking a Basic DBS Check.
Flexibility to meet service demands is essential.
Employee benefits
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
For an informal conversation or further information regarding the role, email alina.bitca@crawley.gov.uk, Corporate Debt Manager, or call on telephone 01293 438698.
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