Overall Purpose

As the Corporate Receptionist, you will be permanently based on the reception desk covering the front of house function within this flagship building. This is a multitenant building with high visibility, where you will be taking care of three major clients and assisting the Building Management with administrative tasks. You will be responsible for taking care of the visitors for our clients and some ad-hoc tasks for the Building Manager.

Duties and Responsibilities

• To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security, and other departments as deemed necessary.
• Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Delivering monthly reports and appropriate FOH data as and when required.
• First point of contact for all guests, visitors, occupiers, and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
• Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.
• To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
• Manage difficult calls and/or distressed callers in a calm and professional manner.
• Where appropriate, reporting of accidents or incidents.
• Create and lead on the events calendar, pop-ups, and freebies for the building.
• Ensure the reception area is kept organized, clean, and tidy at all times.
• Stand to greet all visitors to the building.
• Adhering to St James policies and procedures, code of conduct, and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Any other duties as deemed necessary to support the client, customer, colleagues, and St James.
• Taking minutes on meetings for the Building Management.
• Creating weekly/monthly reports and sending them to the attention of the Building Management.
• Create and lead on the events calendar, pop-ups, and freebies for the building.
• Take minutes on monthly tenant meetings.
• Take minutes on weekly team meetings.
• Create monthly reports on the waste usage in the building.
• Maintain and share weekly Excel spreadsheet to track lift status.
• Provide comprehensive administrative support at the request of Building Management, frequently using Excel, Adobe, etc.
• Manage the User profiles/permissions for the building Helpdesk.
• Arrange stationary orders for the building management, as and when necessary.