Corporate Receptionist

Administrative Support

• Assist with administrative tasks such as sorting mail, managing courier deliveries, and booking meeting rooms.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Receiving daily parcel deliveries and ensuring the recipient is made aware.
• Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report.
• Keeping the front of house QHSE folder and documentation up to date.
• Maintain electronic and physical filing systems to ensure efficient record-keeping.
• Support other departments with various administrative duties as needed.

Uniform Standards

• Adhere to company uniform guidelines, maintaining a neat and professional appearance at all times.
• Ensure uniform cleanliness and proper grooming standards are upheld to reflect the company's image positively.
• Serve as an ambassador for the organization, embodying its values and standards through your attire and demeanour.

Front of House Coordinator duties (if applicable)

• Support Workplace Management with Fire Alarm testing (where applicable).
• Regularly complete kitchen checks ensure adequate milk supplies are available. Make sure areas are clean and tidy and the dishwasher is empty after use.
• Complete meeting room checks ensuring all stationary is stocked up, white boards are clear and flipchart paper is stocked up.
• Check each meeting rooms after each booking to make sure its in a suitable condition for the next meeting.
• Check printers are working, and paper and ink levels are not running low. Top up where applicable.
• Complete weekly checks of all fire extinguishers, checking the location and date.
• Complete weekly checks of First Aid boxes, checking the date and content is correct.
• Complete floor walks are report any maintenance & cleaning issues.
• Ensure that stationary stock levels are kept at an adequate level, reorder when required.
• Make sure that all confidential bins and report when they need to be emptied.
• Complete building inductions with all new members of staff ahead of their pass being issued.
• Complete weekly checks of all fire doors making sure they are clear of obstructions.

Company Policy & Training

• All team members must read and sign the site SOP & Uniform standard.
• Absence Management process should be followed at all times.
• All mandatory training should be completed by all employees.

Person Specification

Experience

• 2 years' previous customer service experience within a reception, switchboard or room booking environment, Qualified First aider or willing to undertake a course. This would all be beneficial, but experience is not required as all training will be issued.

Skills And Knowledge

• Strong communication skills (both written and verbal).
• Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
• The ability to interact confidently with all levels of the business and guests.
• Excellent organisational and multitasking abilities, with a keen attention to detail.
• Ability to maintain composure and professionalism in fast-paced or challenging situations.

Education or Certification

• 2 years reception/administration experience (beneficial not required).
• A Level (or equivalent).

Working within the Mitie values and behaviours

People

• Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy

• We do what we say we will.
• We treat all colleagues with respect.
• We challenge people when they don't do the right thing.
• We welcome advice from anyone that might improve what we do.
• We are open and honest.
• We think safety and always follow rules for safe working.

Helpful

• We go out of our way to make a difference.
• We work with each other to achieve the best for clients and for Mitie.
• We share information to help colleagues succeed.
• We build great relationships.
• Our first response to requests will always be positive.
• We look out for each other, never walking by unsafe actions or situations.

Inspiring

• We help others to be the best they can be.
• We support and encourage each other to develop.
• We lead by example.
• We set clear expectations.
• We listen to and learn from others.
• We learn from mistakes and incidents to prevent recurrence.

Passion

• Take our people, add their passion, and you get something really special.

Spirited

• We give it everything we've got.
• We do good things for each other, the environment and the community.
• We appreciate diversity and encourage it.
• We demonstrate team spirit.
• We are committed to doing things better and setting new standards in all that we do.
• We take pride in what we do and have fun doing it.
• We celebrate success and say thank you.

Fresh thinking

• We want our people to find inspiration from skill development and career progression and enjoy respect and recognition for a job well done.

Pioneering

• We do things that excite and amaze.
• We bring new ideas to the way we do things.
• We are willing to try new things.
• We encourage and support innovation.
• We consider things from other peoples' points of view.
• We embrace new thinking and technologies.
• We build health & safety into everything we do.

Health And Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We