ST James Facilities
Corporate Receptionist / Guest Experience Host - Chiswick Park
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Corporate Receptionist / Guest Experience Host - Chiswick Park
Corporate Receptionist – Chiswick Park
Overall Purpose
As a Corporate Receptionist working with one other, you will be permanently based on the reception desk, covering the front of house function within Chiswick Park.
The Park is a high-profile site with a client permanently based there. You will be responsible for delivering exceptional customer service, ensuring a seamless journey for all entering the building while also fostering a collaborative relationship with colleagues and service partners from the other nine buildings in the park.
Duties and Responsibilities
- Take full ownership and accountability for reception and all associated areas, ensuring they are kept in the best possible order at all times. Liaise with cleaners, facilities, maintenance, and other departments as necessary.
- Ensure the following are up to date:
- St James folder
- Manual
- Occupiers’ procedures
- Phone database
- Deliver monthly reports and appropriate front-of-house (FOH) data as required.
- Be the first point of contact for all guests, visitors, occupiers, and clients, addressing questions and queries as outlined in the St James Guide.
- Provide meeting and greeting services for all guests and visitors, ensuring exceptional service (including standing to greet as standard practice).
- Promptly receive and answer calls, identifying caller requirements and transferring calls as appropriate.
- Build and maintain strong relationships with:
- Building occupiers
- Building managers
- Other service partners
- Create and lead the events calendar, and engage in client activities across the Park.
- Maintain the reception area as organised, clean, and tidy at all times.
- Create, maintain, and deliver daily/weekly/monthly building reports/checklists, including:
- Key management
- Health and Safety (H&S) requirements
- Adhere to:
- St James policies and procedures
- Code of conduct
- Be fully conversant with emergency procedures in relation to Health & Safety issues.
- Represent St James’ values, as well as those of the client, with pride.
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- Perform any additional duties as necessary to support:
- Client
- Customer
- Colleagues
- St James
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Knowledge and Skills
- Previous experience delivering exceptional customer service is essential.
- Excellent command of the English language (verbal and written).
- Experience using Microsoft Office (PowerPoint and Excel) is essential.
- Exceptional interpersonal skills, with ability to work flexibly with various styles and personalities while meeting business demands.
- Exceptional punctuality, outgoing personality, and proactive can-do attitude.
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