Rapport Guest Services
Corporate Receptionist (Mobile)
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If you enjoy variety and a fast‑paced working style, our Corporate Receptionist (Mobile) role could be the perfect fit.
You’ll be joining our dynamic Network Team, a collaborative group that supports more than 100 client locations by providing seamless cover during holidays, training, and other operational absences. Full training on all systems and processes will be provided before you step onto any site, ensuring you feel confident and prepared.
While the role can be demanding at times, you’ll be part of an inclusive, forward‑thinking organisation that values adaptability, teamwork, and continuous improvement. It’s a great fit for someone who is flexible, people‑focused, and thrives in a supportive team environment.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.
Location: This position requires travel across multiple locations throughout London and the M25, including the West End, the City, Canary Wharf, and Greater London.
Main Responsibilities
Provide versatile front‑of‑house support across the Rapport portfolio, including reception, concierge, lobby hosting, and helpdesk functions. Handle guest enquiries promptly and professionally, ensuring a smooth and positive experience. Manage all incoming and outgoing calls with confidence and a high standard of professionalism. Collaborate closely with internal teams and external service partners to deliver a seamless, high‑quality guest journey. Demonstrate flexibility and adaptability as responsibilities evolve, including adjustments to shifts or work locations.
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The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together. Flexibility when it comes to travel. Be willing to travel across London and the M25. Bring a minimum of one year’s customer‑facing experience in a fast‑paced environment, such as a five‑star hotel, corporate setting, or luxury venue. Show genuine passion and drive for delivering exceptional customer service. Communicate confidently with an excellent command of written and spoken English. Demonstrate strong proficiency in MS Word, Excel, and similar software tools.
What will you get?
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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