Mandarin Oriental
Corporate Revenue Manager
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Corporate Revenue Manager
Corporate Revenue Manager
Mandarin Oriental
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.
About The Role
The Corporate Revenue Manager plays a key role in supporting the Global Revenue Management organisation through the development, optimisation, and governance of Revenue Management systems, tools, training, and best practices across the Mandarin Oriental portfolio.
Working as a central point of expertise, this role collaborates closely with Corporate, Regional, and Hotel Revenue teams to:
- Maximise the effectiveness of revenue tools
- Enhance reporting capabilities
- Support strategic initiatives
- Drive continuous improvement across the business
The successful candidate will combine their Revenue Management expertise with advanced systems knowledge, strong analytical capabilities, and a passion for developing processes and resources to foster commercial success globally.
Responsibilities
Revenue Systems & Technology
- Act as the corporate subject matter expert for IDeaS G3 and other Revenue Management systems
- Support the implementation, optimisation, and enhancement of revenue technologies and integrations
- Manage user access and system governance across platforms, including:
- IDeaS
- Lighthouse
- TravelCLICK
- STR
- SynXis
- Collaborate with hotels, regional teams, and technology partners to ensure optimal utilisation of revenue systems
- Evaluate new technologies and system capabilities to align with Revenue Management objectives
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Analytics & Reporting
- Develop and maintain Revenue Management reports, dashboards, and analytical tools
- Provide strategic insights and analysis to support decision-making across the organisation
- Identify performance trends, opportunities, and drivers through data analysis
- Standardise reporting methodologies and define key performance metrics
- Assist Corporate and Regional leadership in commercial reviews and ad hoc analyses
Training & Knowledge Management
- Create and maintain Revenue Management documentation, training materials, and e-learning resources
- Develop and update:
- Standard Operating Procedures (SOPs)
- User guides
- Best practice documentation
- Coordinate onboarding and training for new Revenue Management colleagues
- Support rollouts of new tools, systems, and initiatives across the portfolio
- Promote knowledge sharing and global best practices within the Revenue community
Process Improvement & Governance
- Enhance Revenue Management policies, procedures, and governance standards
- Manage the Central Revenue site as the primary repository for:
- Tools
- Resources
- Communications
- Best practices
- Identify efficiency opportunities and streamline workflows
- Lead, support, and manage:
- Revenue-related projects
- System enhancements
- Global Revenue Management initiatives
- Ensure consistency and compliance in applying Revenue Management standards
Corporate & Hotel Partnership
- Serve as a trusted resource for:
- Corporate Revenue teams
- Regional
- Hotel Revenue operations
- Support properties in maximising the value of Revenue Management tools and processes
- Gather operational feedback to pinpoint improvement areas and training needs
- Partner with cross-functional teams on commercial initiatives
- Foster collaboration and alignment between hotels and the Corporate Office
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Requirements
To excel as our Corporate Revenue Manager, you should possess:
- A Bachelor's degree in:
- Hospitality Management
- Business Administration
- A related field
- Preference given to industry certifications:
- Certified Revenue Management Master or equivalent
- At least 3+ years of experience in:
- Revenue Management
- Preference for hospitality experience
- Demonstrated experience in cross-functional collaboration roles
- In-depth knowledge of Revenue Management principles
- Proficiency in IDeaS G3
- Familiarity with standard revenue systems:
- SynXis
- Lighthouse
- TravelCLICK
- STR
- Advanced Excel skills with strong analytical and problem-solving abilities
- Track record in developing and delivering training materials
- Proven project management and coordination skills
- Ability to concisely communicate complex technical information to diverse audiences
- Strong organisation skills with experience managing:
- Documentation repositories
- Central business sites
- Proactive, strategic mindset focused on continuous improvement
- Fluency in English preferred; other language proficiency beneficial for an international setting
Benefits
Our commitment to your growth and wellbeing is unwavering:
-
Learning & Development: Bespoke training programmes tailored to your career stage, ensuring continuous growth and success.
-
MOstay: Enjoy complimentary stays and exclusive rates at Mandarin Oriental worldwide.
-
Health & Wellness: Access to:
- Global health benefits
- Comprehensive wellness programmes
-
Retirement Plans: Competitive retirement investments reflecting your dedication.
-
Local Benefits: Package includes:
- Competitive salary
- Comprehensive benefits with tailor-made local perks
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