Corporate Services Apprentice

To provide high-quality administrative support across Corporate Services while completing a business administration apprenticeship. The role supports daily administration, maintains accurate records, coordinates meetings, responds to enquiries, and assists communication across teams while developing key business administration skills.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Responsibilities

• Provide efficient administrative support across a range of Corporate Services and team activities.
• Maintain accurate records, electronic files and business data in line with policy, data protection requirements and audit standards.
• Support business administration processes, including preparing correspondence, updating documents, arranging meetings and coordinating routine activities.
• Assist with routine financial, procurement or ordering administration by recording information accurately, checking details and supporting timely processing.
• Help coordinate meetings, training, events and other business activities, including scheduling, preparing materials, taking notes and maintaining records.
• Produce, update and check reports, spreadsheets, presentations and other documentation to support data analysis, compliance monitoring and service improvement.
• Contribute to business administration projects and support continuous improvement of systems, processes and ways of working.
• Attend and actively participate in apprenticeship learning, complete assignments and apply learning in the workplace to build capability across the full role.
• Actively and effectively promote the organisations corporate values. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.
• Play an active role in contributing to effective cross team working/departmental projects and provide cover for colleagues as required.
• Maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.

Requirements

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
• GCSE in: English (grade 4) Maths (grade 4).
• This role will be predominantly working from home, do you have a quiet, dedicated space at home with a reliable internet connection where you can work without interruptions?