Europcar
Corporate Support Agent
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Europcar Mobility Group
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values:
- We are happy to help
- We embrace change
- We take responsibility
- We act with respect
- We move as one
Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
Location
Leicester / Hybrid
Initially full-time office-based while training, then you will move to hybrid working once training has been fully completed.
About the Department
The Business Services Department based at Europcar’s Leicester Support Centre focuses on providing a professional line of support to our key account customers, as well as providing administrative support to other business units. Our Corporate Support Agents will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey.
Managing a wide variety of contact methods and using various systems and customer platforms, the multi-skilled, cross-functional Corporate Support Agent will ensure an exceptional level of service is provided to all internal and external customers, whilst working in line with Europcar’s policies and procedures.
Working Hours
- 40 hours a week
- Monday to Friday
- Operating hours between 8am-6pm
Benefits
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Free on-site car parking (subject to availability)
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
*forms part of the current non-contractual benefit offering
Main Duties of the Role
- Establish and maintain a good working relationship with our Corporate customer and our Europcar rental stations.
- Manage all reservations received via phone, email, and third-party integrated systems.
- Complete any reservation amendments.
- Terminate vehicle rental as requested by the In-House customer via the reservation system.
- Ensure all SLA’s within the contractual agreement are achieved.
- Act as the day-to-day liaison for the Customer and Europcar branches to ensure the smooth running of the service.
- Maintain complete security of all Europcar policies and rental rates.
- Carry out other tasks and duties as may reasonably be required.
- Completing all reports within agreed service levels.
- Respond to customer and stations emails/queries.
- Ability and confidence in dealing with queries over the telephone and meeting call service agreements.
- Understand and observe the Company’s Policies and follow all Operational Procedures and working instructions applicable to the job.
- Understand Europcar Group's Vision, Mission, and Values.
- Maintain a high quality of Customer Service recognising the Company’s One objectives.
- Ensure all reservations are accepted and managed promptly and accurately.
- Ensure all bookings are confirmed by the stations prior to the close of business on a daily basis.
- Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity.
- Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area.
- Complete any other reasonable duties as requested by your team leader and/or line manager.
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Key Skills and Attributes Required
- Excellent administrative skills, communication, and attention to detail.
- First-class IT knowledge of all Microsoft packages.
- Ability to work on one’s own with the ability to work with a team when required.
- Results and customer service focused.
- Confidence to work across all levels of the business.
- Practically minded: able to roll sleeves up and get stuck in.
- Available to work overtime should it be required - even at short notice.
- Work well under pressure and to deadlines.
- Take responsibility for tasks and responsibilities as an individual or as part of the team.
If you believe you have what it takes to become a successful Corporate Support Agent within Europcar, then please apply today!
Note to Agencies
Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
Diversity and Inclusion
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.
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Together, through mutual respect, we can create a more equitable and inclusive future.
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month, or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines, including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases, and expectations:
- Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning.
- Goldcar® - a frontrunner at providing low-cost car rental services in Europe.
- Fox-Rent-A-Car® - one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
Our History
At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars.
In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar.
Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV.
Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era!
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