UK Civil Service
Corporate Support Manager
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Corporate Support Manager - Closing date 08/08/26
📍 London – Hybrid Working (2 days per week in the office)
📅 6-Month Contract
💷 £280 per day Umbrella
🕒 Inside IR35
Seeking an experienced Corporate Support Manager to provide operational leadership and people management across its Executive Support and Business Support functions during a period of organisational transition. This is an excellent opportunity for a proven people manager who thrives in a fast-paced environment, can lead through change, and has a strong track record of managing administrative or corporate support teams.
About the Role
As Corporate Support Manager, you will be responsible for leading a team of Executive Support Officers and Business Support Officers, ensuring the delivery of a responsive, consistent, and high-quality support service across the organisation. Working closely with senior leaders and stakeholders, you will provide operational oversight, manage workloads and resources, address people-related matters, and ensure business support services continue to operate effectively.
Key Responsibilities Leadership & People Management
- Lead, motivate, and manage Executive Support Officers and Business Support Officers.
- Manage performance, attendance, conduct, and capability matters.
- Address underperformance and hold difficult conversations when required.
- Foster a culture of accountability, collaboration, and continuous improvement.
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Operational Management
- Provide day-to-day leadership of the Corporate Support function.
- Coordinate priorities and ensure effective workload management.
- Act as the escalation point for operational issues and service delivery challenges.
- Ensure high standards of support services across the organisation.
Resource Planning
- Manage resources within a matrix management environment.
- Balance competing priorities and changing business demands.
- Work collaboratively with directors and senior stakeholders to allocate support effectively.
Business Support Oversight
- Oversee key support activities, including:
- Administrative services
- Travel and accommodation arrangements
- Business support processes
- Ensure compliance with organisational policies and procedures.
Stakeholder Engagement
- Build strong relationships with senior leaders and stakeholders.
- Provide practical solutions to operational challenges.
- Exercise sound judgement when handling sensitive issues.
Budget & Governance
- Manage designated budgets and authorise expenditure.
- Ensure resources are utilised effectively and in accordance with governance controls.
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Team Management Responsibility
- You will directly manage:
- 2 Executive Support Officers
- 3 Business Support Officers
Essential Experience
- Proven experience managing administrative, corporate support, or business support teams.
- Significant people management experience, including attendance, performance, conduct, and capability management.
- Experience working within a matrix management environment.
- Demonstrable experience balancing multiple priorities and operational workloads.
- Experience building effective relationships with senior stakeholders.
Essential Skills
- Strong leadership and team management capabilities.
- Confidence managing challenging conversations and performance issues.
- Excellent communication and interpersonal skills.
- Strong organisational and resource planning skills.
- Effective problem-solving and decision-making abilities.
Essential Knowledge
- Understanding of employment policies and people management practices.
- Knowledge of business support and administrative service delivery.
- Understanding of governance, budgeting, and organisational controls.
Desirable
- Experience working within a public sector, regulatory, or highly governed environment.
- Relevant management qualification or equivalent experience.
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