HM Revenue & Customs
Correspondence and Engagement Manager
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Correspondence and Engagement Manager
About The Role
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Our team is rapidly expanding as we invest in new technologies and capabilities. We are looking for enthusiastic individuals to help us achieve our mission—continuously improving our service for customers. In support of this, we are establishing a new response and management team within the HMRC Fraud Prevention Centre (FPC).
The Fraud Prevention Centre (FPC)
The FPC is a strategic unit within HMRC Security, focused on safeguarding customers and the organisation from identity-related fraud and emerging threats. Its mission is anchored on three pillars:
- Protection
- Detection
- Responsiveness
All underpinned by advanced threat intelligence and customer support. The Centre collaborates across multiple functional areas, including:
- Proactive Protection
- Customer Support & Response
- Strategy & Advisory
Job Description
Drive the Fraud Prevention Centre (FPC) Correspondence and Engagement Team—creating communications strategies and providing fraud communications advice, while supporting senior leaders in implementing the team’s communication strategy.
This role will involve:
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Leading the internal communication strategy for FPC, elevating awareness about the team’s critical work.
- Managing communication channels including bespoke products like newsletters, presentations, and briefings.
- Planning and delivering all-staff calls and monitoring engagement performance.
- Gathering feedback to reassess initiatives and make improvement-focused recommendations.
You will also assist G7 Correspondence and Engagement Lead in managing external communications such as handling:
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- Requests for Freedom of Information (FOI)
- Subject Access Requests (SARs)
- Parliamentary Questions (PQs)
And providing briefings to the HMRC Executive Committee.
Person Specification
You’ll draw on strong communication skills across both business and technical realms, with expertise in:
- Clear and adaptive communication styles for diverse audiences.
- Data-driven insights and advocacy for accessibility in all content formats.
- Collaborative leadership—coaching, mentoring, and influencing HMRC stakeholders.
- Advocacy for strategic goals and operational consistency.
Key Responsibilities
- — Write adaptive internal and external communications, tailoring messages to different channels.
- — Display leadership in digital campaigns, ensuring engagement-focused content.
- — Ensure information accessibility and adhere to HMRC guidelines.
- Advise senior team members in approach and formatting.
Essential Criteria
- Strategic communications experience: Creating plans aligned with organizational goals.
- Experience with digital content and multichannel messaging.
- — Performance-tracking from metrics like engagement rates and reach.
- Capability to lead or mentor project teams.
- — Showcase a focus on evidence and process improvement.
- — Willingness to earn a CISMP qualification.
Desirable Criteria
- — Membership or active progression towards the Government Communications Service.
Additional Information
- You will be vetted internally for a Security Clearance—achieving SC
- Occasional travel and overnight stays will be required.
- Location Information: Primary office: Telford Plaza, moving to Parkside Court. Temporary clarification provided upon offer.
- Leeds Initial Opportuties: Considering internal resources.
Benefits
Salary: £45,544 Leverage your right to contribute £617/month toward Civil Service Defined Benefit Pension for greater savings over time.
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Flexible/Hybrid Policies: Guided balancing of work and family needs. More than just a paid leave allowance—up to 30 days accrued yearly after qualification.
Extensive Growth: Coaching, support, and development options. Health and wellness benefits.
How To Apply
Prepare:
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Name-blind CV not exceeding 3 pages.
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1,000-word personal statement highlighting suitability for role & demonstrating all Essential Criteria in provided Person Specification.
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Provide concise (≤ 250-words) mention of Desirable Criteria (if applicable).
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Submit a name-blind application and personal statement.
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Sift Process: Initial assessment your CV on merit before shortlisting.
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Interview Process: Assessed by panel—success-based questions highlighted on their interest and strengths.
Download the HMRC App via App Store or Google Play to streamline application submission.
Legal Details & Policies
- Candidate Vetting (NSV): Background security clearance at SC Level (5-year retention within UK).
- Full guidance available on Public Sector Security Standards applicable rules.
Prohibited disqualification: Latest 5 years of service termination.
Applying for Hybrid Roles: Limited eligibility for employees currently working elsewhere; additional details provided regarding flexibility to request part-time options.
Honesty and integrity reign as core standards.
Criminal Records Check: Officially conducted prior to appointment decision.
Processing in diversity: Appreciated participation of military veterans.
No feedback provided unless an interview occurs.
Please review Working for HMRC.
Contact: Recruitment Team
📧 insights@hmrc.gov.uk 📞 03000 531266
Apply today – all selections are handled with strict merit and transparency.
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