Marston Holdings
Correspondence Customer Service Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Correspondence Customer Service Agent – Full-Time, 6-Month Fixed-Term Role
Location: Rochdale
We are offering an exciting opportunity to join our team as a Correspondence Customer Service Agent at Marston Holdings Ltd.
As a member of our contact centre team, you will engage with customers through written correspondence, helping them resolve queries—whether that involves processing payments, setting up payment plans, or addressing service issues. Your role is crucial in ensuring positive outcomes for our customers.
To support your career progression, we are committed to ongoing development, coaching, and structured development pathways to help you grow and reach your full potential.
This is a full-time (37.5 hours per week), fixed-term role (6 months).
What We Are Looking For
We are seeking a highly organised, detail-oriented individual who thrives in a fast-paced environment. Key requirements include:
- Excellent written communication skills, with the ability to articulate clearly and professionally
- Strong attention to detail to ensure accuracy in customer interactions
- Effective organisational and communication abilities
- A target-driven mindset with the ability to handle objections confidently and professionally
- Flexibility to work both independently and collaboratively within a team
- Good working knowledge of Microsoft Office applications (Word, Excel, etc.)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Why You Will Love It Here
We pride ourselves on creating a supportive, dynamic, and inclusive workplace where employees can thrive professionally and personally. Here’s why you’ll enjoy working with us:
- Flexible working hours: Monday to Friday between 8 am and 8 pm
- Hybrid working opportunities after successful probation completion, balancing office and remote work
- Free on-site parking
- Contemporary team environment, comprising motivated, collaborative colleagues
- 25 days annual leave (plus bank holidays)
- Enhanced maternity/paternity packages (eligibility criteria apply)
- Access to a pension scheme
- Range of employee benefits, including discounts on shopping, travel, leisure, and wellbeing services
- Values-driven culture where inclusion, fairness, and integrity are core priorities
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Who We Are
Marston Holdings is the UK’s largest judicial services group, delivering tech-enabled, innovative solutions to both the public and private sectors. Our work focuses on positive outcomes—whether tackling issues like air pollution or enforcing public debt fairly and legally.
As a business with over 5,000 employees, we offer stability, purpose, and opportunity for long-term career growth.
Our Commitment to Diversity
We are an equal opportunities employer. We actively welcome applicants from all backgrounds and walks of life, fostering a diverse and inclusive workforce.
Security Clearance
New starters will undergo Disclosure and Barring Service (DBS) clearance, along with a County Court Judgment check. Additionally, the role requires the post-holder to inform the company of any personal circumstances changes.
As a judicial and enforcement services provider, we uphold strict compliance standards. We kindly remind applicants that this position is subject to an enhanced criminal records check (INDC).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills