Virgin Media O2
Cost of Sale Support (6 month FTC)
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Cost of Sale Support (6 month FTC)
Cost of Sale Support – Revenue Operations Team (Birmingham)
Summary
This is a great opportunity to join our Revenue Operations team and play a key part in supporting a business improvement project. As Cost of Sale Support, you will focus on delivering accurate, timely administrative activity that underpins service quality and operational efficiency, helping ensure we meet our commitments to customers and stakeholders.
You will take charge of data management, process orders through third-party portals, and proactively identify and resolve issues. By contributing to continuous improvement, you will spot trends, maintain high data quality, and ensure all work aligns with agreed SLAs, KPIs, and company processes in a fast-paced, hybrid environment based in Birmingham.
Who We Are
O2 Business is our new focused, digital-first B2B business serving small, medium, and large enterprises, as well as the public sector. Powered by our next-generation fixed and mobile infrastructure, the entity offers a broader portfolio of best-in-class solutions, including:
- Cloud-based communication tools
- Voice and contact centre offerings
- 5G private networks
Our culture prioritises in-office collaboration, with our teams generally working together on site five days a week.
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Key Responsibilities
To succeed in this role, you will:
- Work closely with your Team Manager and partner teams to manage data, processes, and third-party portals
- Proactively identify and resolve issues to maintain high-quality service delivery
- Track and manage orders efficiently under strict deadlines
- Support data-based decision-making with strong numerical and analytical skills
- Collaborate within a fast-paced, hybrid environment while ensuring adherence to SLAs and company processes
Must-Have Qualifications
In order to be considered, you must possess:
- A good working knowledge of Excel, including data tracking and management
- Strong numerical and analytical skills coupled with high attention to detail
- The ability to work under pressure while managing competitng priorities
- A highly organised approach, with the ability to follow structured processes accurately
- Strong teamworking skills and the capacity to collaborate effectively
Nice-to-Have Traits
We’d also love it if you could bring:
- A proactive, self-motivated approach with a strong sense of ownership
- Confidence in identifying issues and experience in problem resolution
- Experience working in a fast-paced, high-volume administrative environment
- Strong communication skills when collaborating with internal and external stakeholders
- A continuous improvement mindset, allowing you to spot trends and opportunities
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Benefits & Rewards
At O2 Business, you’ll enjoy a supportive rewards package designed to help both you and your loved ones, ensuring coverage no matter what life brings.
Next Steps
If we feel you’re a place where you can belong, we’d love to get to know you better—your experience, your personality, and how you could thrive in this role.
Your Recruitment Process
- You’ll be asked about any adjustments you might need to support the recruitment process—just let us know, and we’ll ensure these are discussed with you.
- Applications will be reviewed, and interviews conducted throughout the duration of this advert, so we might bring the closing date forward.
- Interested applicants are encouraged to apply as soon as possible.
Conditional Offers
If you’re offered a job with us, it will be conditional on passing background checks. All roles require:
- A criminal record check
- Some roles may additionally need a financial probity check
The recruiter can provide more information if needed.
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