West Northamptonshire Council
Council Tax Billing Officer
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About the Role
At West Northants Council, it’s about our people and the difference they make. As a Council Tax Billing Officer, you’ll play an important role in delivering a high-quality service that supports residents and helps fund vital services across West Northamptonshire. Working within our Revenues & Benefits team, you’ll be responsible for the accurate and timely administration of Council Tax accounts, ensuring billing is carried out in line with legislation and providing excellent support to our customers.
This is a great opportunity to join a supportive and collaborative team where attention to detail, customer service and continuous improvement are highly valued. Whether you already have experience in Council Tax administration or are looking to build on your knowledge within a Revenues environment, you'll have the chance to develop your skills while making a meaningful contribution to the community.
Our Benefits
What will you be doing?
- You’ll manage a varied workload, ensuring Council Tax accounts are administered accurately and efficiently while meeting legislative requirements and service standards.
- Working directly with residents, partners and other stakeholders, you'll provide advice and support through a range of communication channels, helping customers understand their accounts and available options.
- Your role will include assessing applications for discounts, exemptions, disregards and reductions, reviewing information provided by customers and setting up appropriate payment arrangements.
- You’ll stay up to date with changes in Council Tax legislation and local schemes, helping to ensure accurate billing and contributing to the overall collection of Council Tax.
- Alongside your day-to-day responsibilities, you'll work closely with colleagues to identify opportunities to improve processes and enhance the customer experience.
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About You
- You’re a customer-focused and organised individual with strong communication skills and the ability to manage competing priorities effectively.
- You enjoy solving problems, working with detailed information and delivering excellent service, even in challenging situations.
- You’re confident communicating with a wide range of people and can explain complex information in a clear and professional way.
- You’ll have good literacy, numeracy and IT skills, together with the ability to understand and apply legislation accurately.
- Experience in Council Tax administration or a Revenues environment would be beneficial, but equally important is your willingness to learn, your attention to detail and your commitment to delivering high-quality outcomes for customers.
- Above all, you'll share our THRIVE values and our ambition to make West Northants a great place to live, work, visit and thrive.
About Us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
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Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
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