HM Revenue & Customs
Council Tax Caseworker
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Council Tax Caseworker
Council Tax Caseworker Roles at HMRC Valuation Office
About the Role
Job Summary
Join HMRC’s Valuation Office (formerly the Valuation Office Agency) and contribute to over £60 billion in revenue supporting communities. Discover purposeful work in Council Tax Band Challenge or Council Tax Maintenance Caseworker Roles.
Discover what working at HMRC is truly like through employee stories—check out our YouTube channel.
Role Overview
As part of the Coulcil Tax Valuation Office Team, Council Tax Caseworkers ensure properties are fairly valued and correctly banded. In this role, you’ll:
- Process Council Tax casework using the Valuation Operating System (VOS).
- Conduct property inspections and prepare for Valuation Tribunal Hearings.
- Engage directly with customers via phone, email, and in-person visits.
- Represent the Listing Officer as an expert witness.
We’re looking for proactive, detail-oriented individuals who thrive in a collaborative, customer-facing environment. Join a team that shapes the quality and efficiency of Council Tax services while delivering real impact to local communities.
Responsibilities
Key tasks include:
- Working across the Council Tax spectrum, including bands, appeals and maintenance casework.
- Engaging with customers through all legal channels to ensure compliance and resolve complex resolving cases efficiently.
- Examining legal and factual prominence on multiple sources of information to develop reasoned decisions.
- Attending Valuation Tribunal Hearings (either in-person or remotely) to represent HMRC’s position accurately and professionally.
- Maintaining strict adherence to legislation, organisational policies, and organisational use of VOS.
- Travelling across England and Wales to complete property inspections—once trained, flexibility to travel (3–4x weekly) may involve occasional overnight stays.
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Requirements
Essential Requirements
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Interest in domestic property valuation, keen to develop knowledge in Council Tax and Valuation Tribunal processes.
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Strong research and decision-making skills: proficient at analysing technical evidence and applying guidance while communicating findings clearly to diverse audiences.
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Exceptional initiative and prioritisation—balancing deadlines while monitoring performance against key milestones.
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Ability to communicate professionally through email, telephony/person.
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Availability to travel regularly, including to given tribunals and inspections. Remote/office-based hybrid flexibility rarely required post-training.
Desirable Qualifications
- Experience with HMRC legal processes (or willingness to train in procedures).
Person Specification Behaviours
We assess applicants against the following key traits:
- Making Effective Decisions: Analystically consider complexity/trade-offs to take informed action.
- Communicating and Influencing: Present thoughts logically and engage effectively at every level—from supporting colleagues to resolving citizen concerns.
- Delivering at Pace: Hitting targets through clear contribution, collaboration, and professional performance.
Benefits
- Base salary: £31,096/annum (with HMRC’s Civil Service Defined Benefit Pension Scheme benefits, including a £9,008 pension contribution from HMRC).
- Hybrid working policy: 60% time in-office or office hub and 2 days home-based work (per calendar month) where possible.
- Extensive leave allowance increasing over time (25 days base, up to 30 after 5 years service).
Other support includes:
- Pension contributions averaging 28.97%.
- Flexible and caring policies for long-term needs.
- Clear development pathways with coaching.
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About The Process
- Stage 1: Online “person specification” application (max 750 words) focusing on casework experience and suitability to HMRC standards.
- Shortlisting: Compile on employment merits forming shortlisted “success profiles.”
- Skills Test (Compulsory). To complete inside 24–48hrs of notification (deadline 09/07/2026 11:59 PM).
- Interviews: Held via Teams covering in-depth questions on behaviours + strengths.
Security clearance and nationality requirements apply.
Have Questions About the Process?
Civil Service Whilst You Work V CNK: Jo Cornick jo.cornick@hmrc.gov.uk. (Ltd/Shd.csv Advert Specifics in TEC or at HS4VGB to return published by).
Featured Note About Vacancy Eligibility:
Prior application for roles within the same 5-year period following dismissal, fraudulent conduct or disqualification disqualifies.
Looking for Transitional Sites?
If you make applicable choice, please visit the ‘Additional requirements’ page on the application form for agreement fluctuations. Example: Hyacle C akadem Oystermouth, Swansea switches to Sa dringhim Park farm.
Security/Vetting Steps
Successful candidates complete a HMRC baseline LC “reference employer” clear it before start CTY Arrangements.
Support for Additional Needs:
Challenges in accessibility? Please tell us prior to interview application advising awareness relief, e.g. transaction CA Accessibility Teams*. If required, write directly to resourcingteamvo@hmrc.gov.uk.
Disclosure
Applicants agree exclusively the instrument share Flag provided relating to declarations truthfulness documentation received possession.
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Closing: 09/07/2026 23:55.
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