HM Revenue & Customs
Council Tax Caseworker
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Council Tax Caseworker, HMRC Valuation Office
Locations: Birmingham, Bristol, Canary Wharf^, Cardiff, Carmarthen, Colchester, Croydon, Durham, Exeter, Leeds, Manchester, Newcastle-upon-Tyne, Norwich, Nottingham, Oxford, Plymouth, Sheffield, St Austell, Stoke-on-Trent, Swansea, Wrexham, Wembley^ (Harlesden), or other specified office (long-term relocation mandatory for some sites e.g. Swanson/Swansea, Newcastle).
--- ^(Details given separately in advert)^
About the Role
Discover your career potential at HMRC Valuation Office, where purposeful work impacts communities through fair property valuations. As part of the Valuation Office National Team, you’ll play a key role in shaping the Council Tax system—helping determine over £60 billion in annual revenue that benefits citizens and businesses across England and Wales. This is a chance to develop technical expertise in valuation, decision-making, and customer-facing problem-solving.
Two role types are available within this opportunity:
- Council Tax Band Challenge Caseworker
- Council Tax Maintenance Caseworker
Job Overview
You’ll work as a Council Tax Caseworker, responsible for: ▶ Processing complex Council Tax cases using the Valuation Operating System (VOS), with full training and support ▶ Conducting property inspections, attending Valuation Tribunal Hearings (remote/in person), and representing the Listing Officer as a key witness ▶ Liaising with customers via phone, email, and in-person meetings, ensuring compliance with legislation/policy ▶ Applying analytical research to guide case decisions and strategic targets
The role requires flexible travel with a rotating schedule of office-based work, remote work, and in-person inspections nationwide. Occasional overnight stays may be needed.
Responsibilities
Core Duties (Applying to Both Role Types)
- Implement Council Tax casework processes, including studies on remits and band updates.
- Accurately record data within VOS and follow regional directives (if applicable).
- Evaluate administrative appointments and challenge decisions, ensuring compliance with guidance.
- Conduct property inspections and prepare for Valuation Tribunal Hearings, representing HMRC as expert witnesses.
- Process reviews of Band-Challenging Reviews (BCRs), minor scheme changes (SCRs-1/6/7), and administrative comebacks.
- Interact with customers/solicitors via all channels, applying impartial principles to poll valuations accurately.
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Key Deliverables
- Achieve or exceed target delivery metrics for processes.
- Excelling customer communications while balancing transparency under legislation.
Skills, Qualities and Experience
Essential Requirements
- Analytical mindset: Skilled in deep-diving information to make decision-making facts-driven, with an ability to spot key details.
- Communication expertise: Confidently articulate complex valuation decisions clearly to diverse stakeholders.
- Legal/regulatory awareness: Familiarity with nuances of UK property taxation laws.
- Office proficiency: Full competency with Microsoft Word, Excel, Outlook, plus adaptability to VOS.
Technical Skills
- Strong working knowledge of government databases (e.g., RDO, National Database, Real Time Fixes).
- Familiarity with FBR MapMate or general Geocompliant systems is advantageous.
- Ability to collaboratively research plus chart out findings.
Behaviours Assessed
- Making Effective Decisions – Informed, timely action based on evaluated options.
- Communicating & Influencing – Listen, explain, and adapt to different audiences.
- Delivering at Pace – Prioritize work while maintaining work quality and compliance deadlines.
Desirable
- Prior roles in property valuation adopters, adjudicators, or therefore only ministerial.
- Client fiduciary duty mindset.
- Experience with regulatory grievance processes or appeals handling.
Benefits
- Salary: £31,096
- Pension Contribution: £9,008 to the Civil Service Defined Benefit Pension Scheme.
- Total pension benefit: HMRC contributes ~28.97% match.
- Leave Allowance: 25 days (accruing to 30 days with seniority).
- Flexible/Hybrid Working: Office-based 60%/work-from-home max 2 days per month (flexible under operational needs).
- Employee Support: Coaching, coaching, family-friendly policies and personal development schemes.
- Commitment to Diversity & Inclusion: Proud signatory of the Civil Service People Plan and Disability Confident Scheme.
Application & Selection Process
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- Stage 1: Submit an online application (. фед. on CS Jobs).
- Stage 2: Complete Casework Skills Test (within 48 hrs of invitation to qualify). Same must be done before 23:55 BST on 09/07/2025 to not risk withdrawal.
- Stage 3: Successful applicants shortlisted for interviews timed (P: week of 10/08/2026).
Process Note
- Recorded interviews are not allowed unless a recording process option is explicitly agreed with participants.
- All links from equivalent personal experience in your application must be true, complete, and verifiable.
- Plagiarism is treated as a misconduct and applications withdrawn with further discipline risk for breaches.
- No fee applies to Civil Service positions and variables secure through the Civil Service Code.
Location Choices and FAQs
- If Canary Wharf is preferred, input Tower Hamlets in the CS Jobs application (Due to system limitations, Wembley must select Harlesden).
- Transitional Sites: Benton Park View, Newcastle; Civic Centre, Swansea—won’t have long-term accommodation as HMRC’s location policy updates (further detail post successful offer).
--- Goal: Candidates who excel at information synthesis, clear impartial stakeholder dialogue, and on-going learning in legislation/processes
Diversity & Inclusions at HMRC
All roles reflect the Civil Service’s :
- Disability Confident Scheme for qualified disabled candidates,
- Great Place for Veterans partner,
- Support for prison-leaver applicants with no-supply-standing convictions.
Intersectional inclusivity is championed, and micro-affirmations for underrepresented groups are built into recruitment criteria.
First & Pre-Employment Checks
Applicants booked for interviews must complete:
- Basic Personnel Security Standard (PSS) and relationship checks (as per baseline requirements for civil servants).
- A passpol scan of internal record scans as part of IFD (Internal Fraud Database) validation (to deny applicants with noted civil service fraud).
Any delays in your reporting or urgent concerns?
Open questions about individual recruitment stages must be directed confir.mationally to: BEST Group Civil Services Recruitment: resourcingteamvo@hmrc.gov.uk
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