HM Revenue & Customs
Council Tax Caseworker
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Council Tax Caseworker – HMRC Valuation Office
About the Role
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This role sits within HMRC Valuation Office, previously the Valuation Office Agency. Now fully integrated into HMRC, we are property valuation experts dedicated to supporting the collection of over £60 billion in revenue across England and Wales—directly benefiting communities nationwide.
Job Description
Role Overview
The Council Tax team in the Valuation Office ensures properties receive fair valuations and accurate banding, directly supporting local taxation structures and community needs.
As a Council Tax Caseworker, you'll be central to improving casework quality, enhancing team efficiency, and tackling challenges through hands-on experience. This role offers:
- Technical expertise development in Council Tax valuation
- Enhanced decision-making and problem-solving skills
- A meaningful, customer-facing role within a supportive collaborative team
Two specjalisations available:
- Band Challenge Caseworker: Focused on dispute resolution and case verification
- Maintenance Caseworker: Day-to-day processing and validation of property valuations
Key Responsibilities
- Processing Council Tax casework using the Valuation Operating System (VOS). Comprehensive training and ongoing support provided.
- Conducting property inspections and preparing for Valuation Tribunal Hearings, including attendance at remote or in-person proceedings to represent HMRC’s Listing Officer position.
- Direct engagement with customers via phone, email, and face-to-face meetings.
- Adherence to current legislation as well as organisational policies and guidelines.
- Collaborative delivery against strategic targets.
Travel Expectations: Regular domestic travel for inspections/hearings required post-training. Blended work model (office/base/hybrid) with occasional overnight stays, though not standard.
Job Requirements
Person Specification
Proactve, self-motivated individuals who thrive in a collaborative environment, excelling in:
- Clear communication via verbal, written, and digital channels (intermediate to complex customer interactions).
- Attention to detail, ability to research cases thoroughly and draw well-reasoned conclusions.
- Effective time management against deadlines, with clear milestones.
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Essential Requirements
✅ Familiarity or enthusiasm to learn about domestic property valuation (special focus on Council Tax and Tribual processes). ✅ Exceptional research and analytical skills, with aptitude for interpreting complex evidence and developing structured findings. ✅ Strong prioritisation skills ensuring timeliness while working across varying caseloads. ✅ Communication excellence, confidently connecting with a broad spectrum of stakeholders. ✅ Proficiency in Microsoft Office 365 (Word, Excel, Outlook), with a willingness to engage with internal systems such as VOS. ✅ Travel readiness to attend hearings, able to work occasionally beyond standard business hours.
Desirable Requirements
❒ Familiarity with HM Revenue & Customs' Council Tax team or eagerness to expand knowledge.
Behaviours Assessed
Your application will be evaluated against:
- Making Effective Decisions: Research-backed decision-making under guidance.
- Communicating and Influencing: Persuasive and clear explanations to diverse audiences.
- Delivering at Pace: Efficient, focused job completion against priorities.
Benefits
A competitive package designed to reflect your contributions:
- Base Salary: £31,096
- Contributory Pensions: Automatic Defence Benefit Scheme (HMRC matches £9,008 per annum) and Alpha pension contributions funding 28.97% of base salary.
- Workplace Flexibility: Hybrid or fully flexible working arrangements aligned with role demands and personal responsibility.
- Leave: 25 days' leave annually (increasing by one day annually, topping at 30 days). Plus standard public holidays.
- Support: Free coaching/mentorship, diversity-focused initiatives, and career development programs.
- Work-Life Balance: Evepy opportunity to tailor your work patterns to support individual needs, subject to operational requirements.
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Application Details
Deadlines & Selection Process
Apply for this role via:
- Online Application (Personal Statement: max 750 words demonstrating fit with Essential Requirements and Person Specification).
- Casework Skills Test (within 24-48 hrs of application; mandatory for all shortlisted candidates).
- Final Application: Stage 2 due by 09/07/2026.
- Interviews: Approx. first week of August 2026 (times and venues confirmed at later stage).
Note: The vacancy officially closes at 23:55 on 09/07/2026.
Location & Logistics
- Base offices must be selected from eligible lists but constrained to premises wherein up to 60% working time is dedicated.
- Candidates assigned to specific locations (sample: Harlesden for Wembley, see notes on preferred regional listings).
- Discuss any adjustments via resourcingteamvo@hmrc.gov.uk promptly.
Travel Requirements: Mandatory post-training deployments nation-wide.
Diversity & Support
- Veteran-Friendly Employment: Reserved vacancy slot; encourages Candidate Careers.
- Disability-Inclusive Process: Marathon accommodations/support as needed.
- Equal Opportunity: Embracing inclusive employment within Civil Service principles.
Questions & Complaints
- Contact Concerns/Feedback directly via: resourcingteamvo@hmrc.gov.uk.
- Due diligence includes DBS checks and fraud review via the Internal Fraud Database (IFD).
Final Note: Pay reduction operates on a pro-rata basis for part-time applications.
Ready to Apply?
For further insight on work environment and culture, read testimonials or watch HMRC employee stories via our Civil Service careers hub.
Subscribe to tailor your 'selected locations' to prerequisites—avoid Ellis Barracks/Wembley defaults as actual venues will vary.
Vacancy Crossroads
- Your base operative site is further detailed at interview/decision stages. Observe transitional notices per active site directives (i.e., Pilgrims/Kingstone sites). Static locations pending updated memo.
nb: All quotes/changelog extracts respectively under of “Civil Service Code” availability terms.
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