Estée Lauder Companies
Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Counter Manager
We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets.
About the Role
This is an exceptional opportunity for you to be the Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan, including:
- Recruiting and retaining customers through strategic targeting
- Delivering impactful in-store events
- Managing exceptional customer relationships
- Leading a high-performing team
Ideal candidates will be:
- Ambitious and self-starters
- Passionate about business planning
- Driven to coach others and help them reach their full potential
Why This Role Matters
Many of our field executives and senior managers began their careers at point-of-sale. This first-level management role provides exposure to critical skills—business planning, consumer insights, event management, customer relationship management, and front-line marketing—giving you a strong foundation to grow within the prestige beauty industry.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Our culture values diversity of thought, offering: ✔ Progressive career opportunities ✔ Outstanding training and development ✔ Competitive remuneration and benefits
Requirements & Skills (Essential Qualifications)
- Effective verbal and written communication – with excellent interpersonal skills
- High-quality customer service – ability to win people over
- Results-driven, with strong motivation to meet objectives
- Proactivity beyond expectations – always looking for ways to excel
- Recognises others’ development needs and supports growth
- Anticipates and meets customers’ needs
- Handles difficult customer scenarios with diplomacy and tact
- Leads team performance while ensuring accountability
- Builds and maintains strong professional networks
- Models teamwork qualities (respect, helpfulness, cooperation)
- High attention to detail and strong organisation skills
- Works independently while contributing to team success
- Proactive and positive approach to work
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Knowledge & Experience
Required:
- Retail sales experience
- Team leadership
- Degree of experience dependent on store size
Useful/Desirable:
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of computerised systems, including:
- Microsoft Excel
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills