The Estée Lauder Companies Inc.
Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days
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Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days
Counter Manager – Prestige Beauty Retailing
About the Role
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates, driving success in sales, customer service, and operational performance.
This role offers an exceptional opportunity to act as the Chief Executive Officer of your own store, with full accountability for executing an agile business plan to attract and retain customers through:
- Strategic targeting and planning
- Impactful in-store events
- Exceptional customer relationship management
- Leadership of a high-performing team
Ideal candidates must be ambitious self-starters with:
- A strong passion for business planning
- Exceptional coaching abilities
- Drive to develop employees to reach their full potential
This foundational management role is the first step in a fulfilling long-term career with a leader in prestige beauty, offering exposure to skills critical for industry progression, including:
- Business planning
- Consumer insights
- Event management
- Customer relationship management
- Frontline marketing
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Our inclusive culture values diversity, offering:
- Progressive career growth
- Outstanding training and development
- Competitive remuneration and benefits
Responsibilities
- Lead, mentor, and develop a team of Sales Associates
- Recruit and retain customers through strategic in-store initiatives
- Plan and execute agile business plans with full accountability
- Oversee strategic targeting and operational targets
- Organise and deliver impactful in-store events
- Build and maintain exceptional customer relationships
- Drive sales and customer service excellence
Requirements
Personal Qualities
- Exceptional communication skills (verbal and written)
- Strong interpersonal skills, with an ability to win people over
- Results-driven with a high drive to meet objectives
- Ability to exceed expectations in performance
- A sensitivity and willingness to identify and develop team members
- Exceptional customer service orientation, including:
- Anticipating and meeting preemptively customer needs
- Handling difficult service situations with tact and diplomacy
- Guiding and holding team members accountable for performance
- Strong relationship-building and networking skills
- Demonstrates teamwork qualities like respect, cooperation, and helpfulness
- High attention to detail and organisational acumen
- Ability to work autonomously and collaboratively
- Proactive and positive approach to work and challenges
- Practises confidentiality, tact, and discretion in all interactions
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Professional Experience & Skills
- Proven retail sales experience (preferably in a high-performance, fast-paced environment)
- Team leadership and people management skills
- Experience dependent upon business/store size (entry to mid-level management required)
- Ability in strategic planning, with experience in business execution
- Strong financial literacy, with skills in developing budgets and managing resources
- Working knowledge of computerised systems, including:
- Microsoft Excel
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