ELC Beauty LLC
Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days
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Counter Manager – Prestige Beauty Retail
About the Role
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates, driving sales, customer service, and operational targets.
As the Chief Executive Officer of your own store, this role offers total accountability for creating and executing an agile business plan, including:
- Recruiting and retaining customers through strategic targeting
- Organising impactful in-store events
- Delivering exceptional customer relationship management
- Leading a high-performing team
If you’re an ambitious self-starter with a passion for business planning and a drive to coach others to reach their full potential, this could be your first step towards a long-term career in a leader in prestige beauty.
Responsibilities
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Leadership & Team Development:
- Coach and mentor Sales Associates to perform at their best
- Set and achieve sales, customer service, and operational targets
- Foster a high-performing culture with respect, helpfulness, and cooperation
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Business Strategy & Execution:
- Develop financial plans and manage resources effectively
- Execute strategic targeting and marketing initiatives
- Organise impactful in-store events to boost customer engagement
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Customer Engagement & Relationship Management:
- Build and maintain exceptional customer relationships
- Anticipate and exceed customer needs with diplomacy and tact
- Resolve difficult customer situations professionally
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Operational Excellence:
- Oversee retail sales operations and store profitability
- Ensure high attention to detail in inventory, appearances, and interactions
Requirements
Essential Skills & Mindset
- Proven leadership, coaching, and business management skills in retail
- Strong visual and written communication—charismatic, relatable, and persuasive
- Results-driven with a high ambition to exceed targets
- Ability to identify and develop team members’ potential
-Excellent quality customer service with an ability to build trust
- Anticipates needs and holds difficult conversations with grace
- Highly organised, attention to detail, and capable of working autonomously while maintaining team cohesion
- Proactive, positive, and confident in contributing to business success
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Experience & Knowledge
- Retail sales experience (preferably in beauty/cosmetics)
- Team leadership in customer-facing roles
- Strategic planning and execution in fast-paced environments
- Competency in traditional computerised retail systems (POS, Excel, email)
- Exposure to consumer insights, event management, CRM, and marketing basics
What We Offer
This is more than a job—an opportunity to shape your future. At [Company Name], we provide:
- A diverse and progressive culture that values different perspectives
- Exceptional career development tailored to your entrepreneurial goals
- On-the-job training covering business planning, strategy, and retail finances
- Competitive remuneration & benefits package
Try if you’re ready to take ownership of your success in a growing sector. Starting at leadership level, our managers came from diverse backgrounds—some from point of sale, others from operations. If you’ve the drive and vision, we’ll equip you with the skills to thrive.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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