Zachary Daniels
Counter Manager
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Counter Manager
Counter Manager | Premium Fragrance | Central London | Up to £34k + Commission
We're partnering with a leading premium fragrance house to appoint a Counter Manager for a flagship Central London department store.
This is a fantastic opportunity for a commercially driven leader who thrives in a high-energy retail environment and enjoys bringing together strong service, storytelling, and team development to drive performance.
The Role
As Counter Manager, you will take full ownership of your space, creating a strong presence on the shop floor while leading a high-performing team.
Key Responsibilities
- Lead from the front to deliver consistent commercial results and a strong client experience
- Set the tone for service, energy, and engagement across the counter
- Develop your team through coaching, feedback, and hands-on leadership
- Drive performance through clear focus on KPIs and conversion
- Build meaningful client relationships that support long-term loyalty
- Bring the brand world to life through storytelling and fragrance expertise
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In Store Ownership
- Ensure a high standard of visual presentation and counter excellence
- Oversee stock flow, tester standards, and daily readiness
- Support event activity, launches, and client engagement moments
- Maintain strong communication with wider store teams and stakeholders
- Use insight and observation to identify performance opportunities
What We're Looking For
- Experience in a leadership role within beauty, fragrance, or luxury retail
- Strong commercial awareness with a proven ability to deliver results
- A confident, hands-on leader who sets the pace on the shop floor
- Passion for client experience and storytelling
- Strong coaching ability with a people-first approach
- Organised, resilient, and comfortable in a fast-paced environment
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What's On Offer
- Salary up to £34k plus commission
- Product allowance and staff discount
- Enhanced wellbeing and development benefits
- Private medical and dental cover
- Access to new launches and brand exclusives
If you're a commercially focused leader looking to take ownership of a premium fragrance counter and make a real impact, this is a brilliant opportunity to step into a highly visible role.
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