Lawsons (Whetstone) Ltd
Counter Sales
Reigate and Banstead
£30.1k – £33k/yr
Posted about 21 hours ago
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Role Overview
We are recruiting a Counter Sales Advisor to join our Salfords branch. This customer-facing role involves serving trade and retail customers at the branch counter, processing sales and enquiries efficiently, and supporting colleagues across sales and branch operations. The successful candidate will be customer-focused, reliable, and adaptable, representing the company professionally while maintaining high standards of product knowledge, stock presentation, and service.
Main Responsibilities
- Greet customers promptly and courteously at the counter, ascertain their needs, and provide knowledgeable product advice to help them find the right materials for their projects.
- Process sales transactions accurately using the branch till and order systems, including taking payments, issuing receipts, and managing returns or exchanges in line with company policy.
- Prepare quotes and handle telephone and email enquiries professionally, passing complex or trade account queries to the appropriate colleague or manager.
- Support branch colleagues by picking and staging customer orders for collection, liaising with the yard and delivery teams to ensure timely fulfillment.
- Maintain up-to-date product and price knowledge, proactively recommending alternatives or upsell opportunities where appropriate to meet customer needs.
- Ensure the counter, displays, and adjacent stock areas are clean, well organized, and merchandised to company standards, assisting with stock replenishment as required.
- Accurately record customer details, sales, and order information in the company systems to support invoicing and reporting.
- Adhere to health and safety procedures, use appropriate PPE when required, and follow manual handling guidelines to protect yourself and colleagues.
- Work flexibly to provide cover across the branch during busy periods, supporting early starts, late finishes, or occasional Saturday shifts as required.
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Person Specification
- Previous counter sales, retail, or customer service experience is essential within a builders merchants, trade supplier, or similar environment.
- Excellent customer service skills with a positive, professional telephone manner and the ability to build rapport quickly with customers from diverse backgrounds.
- Confident using IT systems, tills, CRM, or order processing software; accurate data entry and attention to detail are important.
- Good product knowledge or the ability to learn product ranges, pricing, and technical information quickly.
- Flexible, reliable, and able to work as part of a team, supporting branch goals and adapting to changing priorities.
- Physically able to carry out manual handling tasks and work in a busy branch environment, including outdoor yard areas in variable weather.
- Strong organizational skills, able to prioritize workload, and manage multiple customer enquiries during peak periods.
- Commitment to follow company policies and health & safety procedures at all times.
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Working Hours, Salary, and Benefits
- Permanent, full-time role based at our Salfords branch. Typical hours are Monday to Friday 07.15 - 17.00, with 1 in 3 Saturdays (08:00 - 12:00).
- Competitive salary, dependent on experience (£30,175 - £33,000).
- 25 days’ holiday per year plus bank holidays and a celebration day, rising with service in line with company policy.
- Company pension scheme.
- Employee Assistance Programme and access to online GP services.
- Comprehensive induction, ongoing product training, and opportunities for development and progression within the business.
- Staff discounts and a supportive, team-focused working environment.
Why Join Salfords?
- Work for a well-established, family-owned company with a strong local reputation and commitment to service.
- Be part of a friendly, inclusive team where your customer care and product knowledge make a real difference.
- Develop your skills through structured training and clear pathways for progression across the Lawsons Group.
- Play an important role in helping trade and retail customers source the right products for their projects.
- We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of gender, age, background, or experience. If you are a customer-focused counter sales professional who takes pride in delivering excellent service, we would like to hear from you.
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Skills
Customer Service
Sales Processing
Product Knowledge
IT Proficiency
CRM Software
Data Entry
Manual Handling
Order Fulfillment
Merchandising
Communication Skills
Time Management
Organization Skills