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Courier Driver
**Courier Driver – Full-Time (37.5 hrs p/w) | Shrewsbury |
About the Role
This is a full-time position, working Monday to Friday, 09:00–17:00.
The primary purpose of this Courier Driver role is to ensure the safe, efficient, and timely transportation of goods and equipment. Key responsibilities include:
- Delivering exceptional customer service and maintaining clear communication with customers, colleagues, and stakeholders.
- Accurately completing both electronic and paper-based records for deliveries and collections, ensuring tasks are carried out correctly and within scheduled timescales.
- Loading, unloading, and moving goods (including manual handling) via tail lifts and roll cages.
- Operating a range of vehicles—from small vans to 3.5-tonne Luton vans—using only a category B (UK manual) driving licence.
Other duties include:
- Adhering to road safety legislation and vehicle checks.
- Acting as the customer contact point and relaying key information.
- Maintaining route planning and operational communication.
- Ensuring the safe and secure handling of all items.
- Complaining with a polite and courteous manner to customers and road users.
About Us
The EMED Group—formerly ERS Medical & E-Zec Medical—is the largest Patient Transport Partner to the NHS, with 4,000 colleagues across 60 depots. We deliver essential healthcare logistical support, including:
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- Patient transport services.
- Community support.
- Secure mental health transport.
- Medical courier services.
We operate with core values:
- Collaborative – united by a shared purpose.
- Agile – committed to continuous improvement.
- Reliable & Empowered – integrity-first with high-quality service delivery.
Commitment to diversity and inclusion is central to our culture, ensuring every employee feels valued and respected.
Requirements
Essential
- A full manual UK driving licence with no more than 6 penalty points.
- Experience or aptitude for route planning and time management.
- Strong communication skills (written and verbal).
- Customer-focused mindset and ability to remain calm under pressure.
- Familiarity with the local area (Shrewsbury & surrounding regions).
- Good literacy & numeracy and attention to detail.
- Manual handling capability (lifting, heavy goods).
- Willingness to drive varied vehicle types (including larger Luton vans).
- Ability to work independently and as part of a team.
Expected Pre-Employment Checks
- Full employment history verification.
- HMRC record checks (photographic ID via the UK Government Gateway).
Benefits & Perks
Your wellbeing and career growth are paramount, with the following comprehensive benefits:
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Financial & Employee Assistance
- Life Assurance: £5,000 cover for immediate family.
- 20 days full salary sick pay post-2 years’ service.
- Free 24/7 consultancies (online/phone GP access).
- Medical & hospital cash protection coverage, including:
- 2nd opinion medical support post-diagnosis.
- Dental, optical, and chiropody benefits.
- Mental health & physiotherapy consultations.
Practical Support
- Legal advice (domestic, financial, employment-related issues).
- Pension scheme for long-term security.
- Retirement/tax planning guidance.
- Employee Assistance Programme (EAP) covering lifestyle issues.
Lifestyle & Incentives
- Long Service Recognition Scheme: Yearly leave increments after 5 years +.
- Values-based recognition programme with rewards.
- Refer-a-Friend scheme (financial incentives).
- Uniform provided.
- Blue Light Card privileges.
- Flu vaccination campaign (annual autumn availability).
Key Notes
- This role involves regulatory, pre-employment checks (e.g., criminal records).
- A competitive application process follows the interview phase.
Ready to deliver excellence? Join the largest Patient Transport Partner to the NHS!
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