EMED Group
Courier Driver - Various Shift Patterns
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Courier Driver - Various Shift Patterns
Courier Driver (Permanent/Full Time) – EMED Group (NW10, Northwest London)
About the Role
We are seeking experienced Courier Drivers to join our team in Northwest London (NW10). This critical role involves the safe and timely transportation of medical samples, consumables, and sensitive information for NHS patients and healthcare services.
Your responsibilities will include:
- Driving vehicles (from small to medium vans) across scheduled routes, maintaining punctuality and safety.
- Handling and securing deliveries while adhering to manual handling guidelines.
- Communicating professionally with customers, colleagues, and stakeholders in a customer-focused manner.
- Recording deliveries (both digital and manual documentation) to ensure accuracy and compliance.
- Complying with all legal standards, including the Road Traffic Act, health and safety regulations, and company policies.
Vehicles will be taken home, and no travel costs will be incurred.
Key Responsibilities
- Execute courier journeys to assigned locations within scheduled times.
- Complete legislative and organisational documentation accurately and securely.
- Maintain regular communication with the operations office via phone/email/ato-relation software.
- Ensure safe handling, storage, and transport of medical goods and sensitive documents.
- Conduct pre-drivetime vehicle checks and report any defects.
- Represent the company politey and professionally, ensuring a positive experience for customers.
- Operate and manage route planning efficiently to meet delivery deadlines.
- Collaborate as part of a team while also demonstrating self-motivation and independence.
Requirements
Essential Criteria
- Must hold a UK Full Manual or Automatic Driving Licence (on a category B license).
- Minimum 12 months’ driving experience before applying, no more than 6 penalty points on licence.
- Ability to work independently or as part of a team while maintaining accountability.
- Strong customer service skills with a calm, professional demeanour.
- Excellent communication skills (verbal and written).
- Proven route planning and time management abilities.
- Access to an up-to-date local knowledge of NW10 and surrounding areas.
- Must be fit for manual handling and able to safely lift/transport goods.
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Desired Skills
- Previous experience in medical courier, healthcare transport, or similar delivery roles.
- Confidence when handling sensitive or confidential documents.
- Familiarity with traffic-prone areas in London.
- Basic IT proficiency (ability to operate PDA if required).
Vehicle & Training
- Small to medium vans (category B vehicles) will be assigned.
- Training on company software/PDA systems provided as needed.
Benefits
As part of EMED Group, you’ll enjoy a competitive package of benefits:
- Competitive Salary: £14.80 per hour.
- Flexible Working: Permanent/Full Time (40 hours/week) with day and evening shift rosters.
- No Travel Costs: Take home assigned vehicles.
- Freedom to Work: Autonomous job with opportunity for route planning discretion.
- Health & Wellbeing Support:
- 24/7 Online/Telephone GP Access (including prescriptions) and specialist consultations.
- 10% Discount on Secondary Medical Care (occasional/non-urgent GP referrals) through Virtual GP.
- Second Opinion Support post-diagnosis.
- Cash Plan Benefits: including immediate access cash advance (if qualified) for hospital prescriptions, optical/dental assistance.
- Free annual Flu Vaccination (via internal office campaigns).
- Personal Finance Support: Retirement planning advice, tax savings guidance, and state benefit guidance.
- Legal & Financial Protections:
- Access to Legal Support for domestic issues, wills, and tax inquiries.
- Blue Light Worker Discount Cards (if eligible).
- Work-Life & Recognition Incentives:
- Life Assurance covers employees and dependents up to £5,000.
- Mental Health/Physiotherapy Consultations.
- Internal Recognition Scheme: Rewards excellent service.
- Refer-a-Friend Scheme: Earn rewards for bringing in new team members.
- Annual Long-Service Leave Bump (for 5+ years continuous service).
- Uniform Provision.
- Employee Assistance Programme (EAP): Counselling for work-life balance and stress/mindfulness support.
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About EMED Group
EMED has been established through the merger of ERS Medical and E-Zec Medical, forming the UK’s largest Patient Transport and Care Partner to the NHS. Operating across 60 depots with 3000+ colleagues, we offer transport solutions that include:
- Secure courier services
- Patient transport (NHS-critical)
- Symptom-based clinical transport
- Staff and driver training partnerships
Our values are sprinkled throughout everything we do:
- Collaborative: Operating as one team for a shared purpose.
- Agile: Listening and adapting for excellence.
- Reliable: Building trust through consistency and integrity.
- Empowered: Giving colleagues the confidence to deliver exceptional service.
EMED is committed to an inclusive, equal-opportunity workplace. We celebrate diversity, ensuring that customers, colleagues, and communities alike feel valued, respected, and supported.
If you’re ready to deliver professional, reliable NHS courier services with real flexibility and competitive benefits—apply today!
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