Evri Group Recruitment Team
Courier Service Specialist
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Evri Group
Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.
Courier Service Specialist
Vacancy Salary: £28000-£32000 plus bonus and benefits
Vacancy Location: Leeds
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Join the Evri Final Mile Team as a Courier Service Specialist!
Location: Leeds
Shift Pattern: Any 5 days over 7
Ready to be at the heart of the action? Step into a fast‑paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem‑solving, supporting others, and driving service excellence, this is your moment.
This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
What You’ll Be Doing Day to Day as our Courier Service Specialist
As a Courier Service Specialist, you’ll be the on‑site champion keeping our Delivery Unit’s running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you’ll be the steady hand ensuring efficiency, compliance, and reliable service. You’ll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly—so our customers get the great experience they expect.
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Responsibilities
- Support the onboarding of new couriers and allocate work effectively.
- Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
- Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
- Use the Service Tracker to raise timely, transparent escalations when needed.
- Support couriers with manifests, routing, and operational queries.
- Provide daily operational feedback to the Territory Manager to optimise performance.
Interested? Here’s What You’ll Need to Succeed
- A current UK driving licence.
- Solid understanding of the self-employed courier model.
- Experience working in a fast-paced, customer-focused operational environment.
- Strong problem-solving, organisation, and attention to detail.
- Confident communication skills and the ability to spot and escalate risks quickly.
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
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And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.
Our Benefits
- Free digital GP service for all colleagues and their family
- Wagestream - access a portion of your earned income before payday
- Free basic Will and discounted partner mirror Will for all colleagues
- Bonus schemes (grade dependent)
- 50% discount on sending parcels through Evri
- Cycle to Work scheme
- Company funded Life Assurance
- Employee Assistance Programme with free counselling
- Retailer discounts
- Great career progression
- Up to 26 days holiday
- Voluntary flexible benefits at discounted corporate rates
Evri Group for everyone
We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.
We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.
At Evri Group, everyone is welcome.
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