Brook Street
Court Support Officer
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Job Title: Court Support Officer (Customer Service & Administrative Support)
Location: Burnley
Our Client, a reputable government organisation, is hiring for a dedicated Court and Hearing Support Officer to join their team in Burnley.
What You'll Be Doing
- Prepare courtrooms and hearing rooms, ensuring all equipment and materials are ready for proceedings.
- Manage hearing flow, call cases into court, and liaise with judiciary, legal teams, and clerks.
- Support court users, including witnesses, jurors, and members of the public, providing clear information and assistance.
- Administer oaths, operate recording equipment, and maintain accurate hearing records.
- Provide face-to-face, telephone, and written support to users, signposting to relevant services and responding to enquiries.
- Handle administrative tasks such as processing case files, court orders, warrants, and managing post and stationery.
- Support enforcement procedures, including financial assessments and data entry, ensuring compliance with data protection policies.
- Contribute to health and safety checks, facility management, and safety governance.
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What You'll Bring
- Strong communication and interpersonal skills, with the ability to support diverse users.
- Calm, professional, and adaptable under pressure.
- Good organisational skills and attention to detail.
- Ability to follow procedures and exercise sound judgement.
- Competent IT skills for data entry and administrative tasks.
- Flexibility to work across different locations as required.
Essential Skills & Experience
- Experience in customer service or administrative support within a busy environment.
- Knowledge of court or hearing processes is advantageous.
- Ability to handle sensitive information securely.
- Proven ability to manage multiple tasks efficiently.
37 hours per week, Mon - Fri
£12.86 per hour for the first 12 weeks, £13.25 after this period
This is a fantastic opportunity to contribute to the justice system, supporting efficient court operations and delivering excellent service to the public. If you're organised, empathetic, and eager to make a difference, we'd love to hear from you!
Apply now to join our client's dedicated team in Burnley!
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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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