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Courts and Tribunals Officer, PHOENIX COMMUNITY HOUSING
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Courts and Tribunals Officer, PHOENIX COMMUNITY HOUSING
Income Recovery Specialist – Phoenix Community Housing
About the Role
We are seeking an experienced income recovery specialist who must demonstrate:
- Clear and effective communication with empathy
- Robust experience in service charge and rent recovery
- A solid understanding of regulatory requirements for rent and service charge setting
This role involves frequent representation in Court and First-tier Tribunal as our company’s representative whilst supporting residents to reach reasonable repayment agreements.
Key responsibilities include:
- Managing evictions in line with our established procedures
- Writing reports and maintaining accurate statistical/performance information (KPIs)
- Proactively addressing and investigating complaints, sharing feedback with the Income Manager
- Strong organisational skills and meticulous attention to detail
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Technical knowledge is essential, particularly with:
- Excel, SharePoint, Microsoft applications
- MRI, Money Claims Online, and Possession Claims Online
Requirements
- Proven track record in income recovery
- Ability to work independently and collaboratively as a strong team player
- Commitment to safeguarding policies and equal opportunities principles
Locations & Working Arrangements
- South Lewisham, London
- Part-time, flexible working and job-sharing options available
About Phoenix Community Housing
Phoenix is a tenant-led housing association with a resident as the Chair, putting resident involvement at the heart of everything we do. Recognised for excellence, we’ve grown to manage 7,800 homes (including 1,500 acquired in 2021) and are dedicated to creating affordable, safe, and high-quality homes for our community.
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Our new Corporate Plan drives our vision: "Together building a better future for our Phoenix Community", through resident engagement, enhanced customer service, sustainability and improving resident welfare.
Benefits & Culture
We offer:
- Generous benefits, including a wellbeing programme
- Comprehensive learning and development opportunities
- Flexible working policies and support for work-life balance
- Employee involvement as a core principle
Equal Opportunities & Safeguarding
Phoenix is an equal opportunities employer and community organisation, committed to:
- Safeguarding vulnerable groups
- Welcoming applications from all backgrounds
Application Details
- Closing date: 23:59 on Monday, 13 July 2026
- Interviews scheduled for: Wednesday, 22 July 2026
Ready to join us? Apply today.
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