Job Introduction

An opportunity is available for a Craft Attendant based in Birmingham in the Faults team.

We are looking for a motivated individual to join our team, delivering excellent customer service and working safely at all times. You will support the repair, replacement, construction, and alteration of network assets, helping to keep essential services running efficiently.

A key aspect of the role will involve carrying out excavation works to support jointing teams during fault-related activities. While experience within an electrical environment would be advantageous, full training and development will be provided for the right candidate.

Progression opportunities may be available for someone who demonstrates a desire to learn and undertake new tasks. This will be dependent on business need.

To apply, you’ll need to have English GCSE (1-9 / G-A) or equivalent qualification deemed to be at the same level in this subject, such as Functional Skills.

Evidence of your qualification will be required prior to appointment.

Main Responsibilities

• Delivering world class customer service, whilst delivering great value for money for our customers.
• Ensure before commencing work you understand the task/s that you have been instructed to undertake;
• Promote and demonstrate a culture of Health Safety & Quality at all times
• Preparation of the work site.
• Erect signs and barriers. Excavate, lay cable and backfill. Excavate pole and stay holes. Fix meter boards, meters and cut-outs.
• Make single phase service term in cut out dead
• Make 3 phase service term in cut out dead
• Use mini excavator.
• To provide first aid where required in accordance with training.
• Maintain tools, equipment, materials and vehicles in a safe condition.
• Assist other team members.
• Assess the potential impact of a specific work activity on customers.
• Minimise the adverse impact of own activities on customers.
• Advise customers affected of the impact of own activities.
• Resolve customer complaints, wherever possible directly.
• Assess site risks, and take action to remove or avoid those risks.
• Comply with safety instructions, use protective equipment and wear protective clothing.
• Report all accidents and incidents