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Creative Manager
Location: London (Hybrid)
About Us
We're a boutique digital marketing agency specialising in hospitality, helping businesses grow through exceptional social media, creative content and paid digital advertising.
Our team is small, ambitious and collaborative, delivering everything from monthly social media management to content shoots, influencer campaigns, Meta advertising and Google Ads.
We're now looking for someone who loves bringing structure to creative environments and wants to play a key role in shaping the future of a growing agency.
The Role
We're looking for someone who enjoys holding a high standard, doing groundbreaking work, and keeping creative teams moving to ensure every client receives an outstanding experience.
You'll be one of the creative heartbeats of the agency, working across client services, creative, content production and paid media to ensure projects are delivered on time, on budget and to an exceptional standard.
What You'll Be Doing
Project & Client Delivery
- Own the delivery of multiple client accounts simultaneously.
- Build and manage project timelines.
- Coordinate creative, paid media and content production schedules.
- Manage priorities across designers, videographers, social media managers and freelancers.
- Ensure work is delivered on time and within scope.
- Identify delivery risks early and resolve them before they become problems.
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Creative Operations
- Improve agency workflows and internal processes.
- Manage resource planning across the team.
- Balance workloads and capacity.
- Build production schedules for content shoots.
- Oversee approval processes and quality control.
Team Management
- Run weekly creative team meetings.
- Keep projects moving through every stage.
- Support the Head of Client services with planning and prioritisation.
- Help onboard new team members and freelancers.
- Create a positive, organised working environment.
Commercial & Agency Growth
- Help improve agency operations as we scale.
- Identify opportunities to improve delivery and client experience.
- Support agency planning and forecasting.
About You
- 3–5 years' experience in a project management, creative operations or account/project delivery role.
- Experience within a marketing, creative, social media or digital agency.
- Excellent organisational skills.
- Strong attention to detail.
- Experience juggling multiple deadlines.
- Confidence working directly with clients.
- Experience managing creative teams or freelancers.
- A calm, solutions-focused approach under pressure.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Bonus points if you've worked with hospitality, lifestyle or consumer brands.
We'd Love Someone Who
- Loves bringing order to busy creative environments.
- Enjoys solving operational problems.
- Is naturally proactive.
- Thinks commercially, not just administratively.
- Can balance process without slowing creativity.
- Wants to grow into a senior leadership role.
Why Join Us?
- Genuine progression into a Director-level role.
- Opportunity to shape how the agency operates.
- Hybrid working in London.
- Small, supportive and ambitious team.
- High level of autonomy and ownership.
- Work with some of London's most exciting hospitality brands.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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