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Creative Project Manager
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Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London)
Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days Holiday
Overview
Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth.
We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.
About The Role
We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.
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You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.
What You'll Be Responsible For
Client & Commercial Leadership:
- Own senior relationships across larger, higher-impact accounts
- Lead strategic client conversations, performance reviews and planning
- Guide clients through launches, pivots and scale moments
- Spot upsell, retention and growth opportunities
Pod & People Management
- Line-manage Account Managers within your pod
- Coach AMs on communication, organisation and client ownership
- Raise delivery standards across accounts and workflows
- Support hiring, onboarding and development of AMs
Delivery & Quality Control
- Oversee UGC and creative workflows across the pod
- Ensure launches are planned, resourced and executed cleanly
- Act as escalation point for delivery or client risk
- Maintain consistency across processes and client experience
What You Bring
- 4+ years’ experience in agency account management
- Proven experience managing or mentoring Account Managers
- Strong understanding of performance creative, UGC and launch cycles
- Confidence running senior client conversations independently
- Commercial awareness — retention, margin, and growth matter to you
- Calm authority — clients and teams trust your judgment
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Who You Are
- A true manager - you enjoy leading people, not just accounts
- Standards-driven - you care about quality and consistency
- Accountable - you own outcomes across your pod
- Structured and decisive - you bring order and clarity
- A role model - AMs learn by watching how you operate
Client Portfolio
- Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
Exceptional Team
- Collaborate with a world-class team of motivated and high-performing individuals.
Career Growth
- Enjoy opportunities for rapid career progression in a fast-growing agency.
Work-Life Balance
- 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
Comprehensive Benefits
- Private health and dental insurance, company pension scheme, and structured training programs.
Remote working with 1 day a month in London Head Office.
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