Survitec Group Limited
Credit and Collections Lead
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Credit & Collections Lead
About the Role
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
We are a global community of 2,000 professionals with a presence in 96 countries, collaborating with our customers to deliver innovative solutions that reduce risk and enhance safety.
As a permanent, full-time Credit & Collections Lead in Dunmurry, Belfast, Northern Ireland, you will be tasked with ensuring the financial health of our customer relationships.
Your Mission
Are you passionate about customer service with a credit/finance background looking to progress within the world’s largest survival technology provider? Survitec has the ideal role for you.
In this role, you will:
- Locate and notify customers of delinquent accounts.
- Ensure accurate recording of payments and timely dispute resolution.
- Coach and support colleagues to uphold operational standards.
- Manage a team, monitor performance, and maintain compliance.
This is more than a job—it’s your career.
Key Responsibilities and Accountabilities
- Credit Review & Compliance
- Carry out credit checks adhering to Survitec’s protocols, documenting outcomes accurately and promptly.
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Dispute Resolution & Invoicing
- Manage and resolve customer disputes to ensure invoices are settled on time and in full.
- Persuade customers to meet payment obligations, negotiating repayment plans based on their financial situation and within authority levels.
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Overdue Account Management
- Track and monitor overdue accounts using automated systems.
- Communicate with customers via mail or phone to address reasons for delinquency.
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Customer Communication & Account Advisement
- Resolve customer queries regarding account discrepancies, providing necessary guidance for debt repayment.
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Workload & Performance Management
- Maintain performance metrics and SLAs.
- Supervise team performance, set objectives and hold members accountable, addressing underperformance through progressive intervention.
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Compliance & Auditing
- Monitor and report on team behaviours, ensuring compliance with Survitec policies and regulatory requirements.
Experience, Qualifications & Skills
Essential Criteria
- Proven experience in a similar credit/collections or finance function.
- Excellent organisation and communication skills.
- Strong proficiency in Microsoft Suite applications.
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Desirable Criteria
- A third-level qualification in Finance.
- Experience within a global shared service centre.
Benefits
Survitec investing in your wellbeing and growth with:
- 34 holidays, including statutory and company public holidays.
- An extra day off on your birthday.
- Cycle to Work Scheme.
- Company Anniversary Holiday Benefit.
- Enhanced maternity and paternity leave packages.
- Professional training & development opportunities.
- Support via Employee Assistance Programme.
- Hybrid/remote work flexibility.
- Recognition through a workplace awards scheme.
About Survitec
We are an equal-opportunities employer, fostering a diverse and inclusive workplace to drive excellence. Our global community reflects the Dynamic environments we serve, ensuring trust and value across industries like maritime, defence, energy, and aerospace.
We pride ourselves on delivering outstanding service, backed by 20 years of award-winning social contributions and unwavering commitment to career development.
If reasonable adjustments are needed to ensure an equitable interview experience, please let us know during the application process. Your success matters to us.
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