Survitec Group Ltd.
Credit and Collections Lead
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Credit and Collections Lead
Credit & Collections Lead
About the Role
At Survitec, the world’s largest survival technology provider, we are seeking a passionate Credit & Collections Lead to drive our financial operations and ensure the health of our customer relationships.
As Credit & Collections Lead, you will:
- Locate and notify customers of delinquent accounts
- Receive and apply payments accurately
- Resolve disputes and escalate non-payment issues
- Provide subject matter expertise and team mentoring
Survitec is a global team of 2,000 professionals trusted by the world’s leading maritime, defence, energy, and aerospace organisations. We initiative a culture where high performance and customer trust go side by side.
Location & Engagement
- Dunmurry, Belfast, Northern Ireland
- Permanent, Full-Time
Your Company – Survitec
For over 166 years, Survitec has led the way in survival technology, designing, manufacturing, and servicing solutions that protect lives in the air, on land, and at sea. Our innovations reduce risks and build trust with customers worldwide across 96 countries.
We were recognised with the Gold Award by the Defence Employer Recognition Scheme.
Key Responsibilities
Your primary objective is to optimise cash flow by effectively managing credit risk and collections.
- Credit Risk Management
- Conduct credit checks following Survitec credit policies
- Record outcomes accurately, promptly, and systematically
- Customer Dispute Resolution
- Resolve customer disputes to ensure timely and full payment
- Account Monitoring & Collections
- Locate and monitor overdue accounts
- Use automated systems and computer-based tools for tracking
- Direct communication with delinquent customers (phone/mail)
- Debt Payment Strategies
- Persuade customers to clear debts
- Negotiate debt repayment schedules within own authority scope
- Grant credit term extensions when appropriate or escalate issues
- Financial Record-Keeping
- Maintain accurate records on customer financial status and collection efforts
- Organise and file correspondence, clerical duties (e.g., answering queries, writing reports)
- Customer Communication & Support
- Address account-related inquiries promptly and professionally
- Provide advice for debt resolution and negotiation strategies
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Management & Leadership
- Personal Accountability
- Meet all performance measures and Service Level Agreements (SLAs)
- Monitor workload to ensure compliance with deadlines
- Team Leadership
- Report on and manage team performance
- Set performance objectives and hold team members accountable
- Coach & develop team members via on-the-job support
- Address non-compliance and resolve performance issues, escalating as needed
- Review behaviours and processes to ensure adherence to Survitec policy and regulatory standards
Why This Role Matters Your role is pivotal to our operational success. By ensuring positive cash flow through rigorous credit management and collections, you contribute to maintaining our reputation as a leader in customer-service excellence.
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Who You Are
Essential Criteria
- Proven experience in comparable finance or collections roles
- Strong communication and organisational skills
- Proficiency in Microsoft Suite (Excel, Word, Outlook, etc.)
Desirable Criteria
- Third-level qualification in Finance
- Experience in a global shared service centre
Why Join the Survitec Team?
Lifestyle & Cultural Benefits
- 34 days holiday per year (including public holidays)
- Birthday bonus – additional day off
- Cycle to work scheme with financial incentives
- Company Anniversary Holiday Benefit – an extra day added annually
- Enhanced maternity and paternity packages
- Professional training and development opportunities
- Employee Assistance Programme (including counselling, legal advice, etc.)
Working Environment
- Hybrid/remote work options – to balance flexibility with in-office collaboration
- Workplace Reward and Recognition Scheme – celebrate excellence and contribution
Survitec: An Equal Opportunities Employer
We are committed to diversity, inclusion, and an inclusive environment. We believe our success mirrors the diversity and strengths of our workforce.
Our Mission: We foster positivity between who you are at work and the world, because our diverse talent protects lives, every day.
Accommodations for Interviews
We are committed to providing the best interview experience possible. If you require reasonable adjustments to showcase your skills, please let us know.
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