Deloitte - Recruitment
Credit Card Complaint Handlers - PSD2 (Second Payment Services Directive)
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Role: Credit Card Complaint Handlers - PSD2 (Second Payment Services Directive)
Location: London
2-3 days onsite - Initial training requires 3 days per week in the office.
Start Date: ASAP
End Date: 3-6 months
Daily Rate: £200 per day Inside IR35 – ACR 153.81 – Equivalent Annual Salary £39,991.21
Payroll provider – Rockford Payroll Info for Contingent Workers – Rockford Pay
This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients.
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Role Overview
We are seeking an experienced Complaint Handlers with expertise in credit card complaint management, specifically related to PSD2 (Second Payment Services Directive).
Key Responsibilities
- Handle and resolve credit card complaints in compliance with PSD2 regulations.
- Ensure adherence to Strong Customer Authentication (SCA) requirements, which involve multi-factor verification for online transactions to prevent fraud.
- Work collaboratively with internal teams to manage complaint processes efficiently and effectively.
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Experience & Skills Required
- Proven experience in credit card complaint handling.
- Strong knowledge of PSD2 regulations, particularly the impact of SCA on electronic payments within the UK and the European Economic Area (EEA).
- Ability to work in a hybrid environment with flexibility.
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