Konecta
Credit Control Administrator - Fixed Term
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ROLE: Credit Control Administrator - Fixed Term - 2 months
REPORTS TO: Team Manager
DEPARTMENT: Hertz UK
WHO WE ARE
EKonecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
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MISSION OF THE ROLE
We are seeking a detail-oriented and highly organised Credit Control Administrator to join our team and play a key role in supporting customer account administration, invoicing, debt recovery, and compliance activities across TNC/Hertz 247. The successful candidate will be responsible for ensuring the accurate management of customer accounts, timely processing of invoices and penalty charge notices, effective monitoring of outstanding debt, and maintenance of high-quality records. Working within established procedures and company policies, you will help safeguard revenue, support debt recovery efforts, maintain regulatory compliance, and contribute to delivering efficient, accurate, and professional account administration services that support business performance and customer satisfaction.
RESPONSIBILITIES
- Raise and process invoices accurately and within agreed timescales.
- Chase overdue payments and maintain records of collection activity.
- Monitor outstanding debt and progress accounts through the recovery process.
- Process penalty charge notices and liability transfers.
- Maintain accurate records, notes, and supporting documentation.
- Investigate and resolve account discrepancies.
- Assist with court packs and escalation documentation.
- Ensure compliance with company policies and procedures at all times.
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REQUIREMENTS
- Previous administrative experience in a fast-paced environment.
- Excellent attention to detail and accuracy.
- Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook.
- Strong organisational and time-management skills.
- Ability to manage multiple priorities and meet deadlines.
- Experience maintaining accurate records and handling confidential information.
- Strong written and verbal communication skills.
- Ability to work independently and follow established processes.
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