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Credit Control Apprentice
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This is an exciting opportunity for someone who has a keen eye for detail and who is keen to begin their career in an office-based environment, getting stuck in to support the Credit Control team. As part of your role, you will be processing debt collections, generating & reviewing reports, if you are interested, apply today!
Key Responsibilities
- Processing debt collections for loan defaults in line with company procedures
- Handling inbound and outbound calls relating to member accounts
- Resolving complex payment issues with a focus on effective solutions
- Managing and monitoring ongoing payment plans
- Completing loan reschedules where appropriate
- Carrying out administrative tasks within the Credit Control team
- Setting up and managing direct debits, including addressing any payment failures
- Responding to member enquiries promptly and meeting service expectations
- Providing tailored support to vulnerable members to ensure positive outcomes
- Generating and reviewing reports to confirm the accuracy and completeness of member account information
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Personal Specification
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- High standard of verbal and written communication skills
- Confident in dealing with members by phone, in writing, and in person
- Confident in dealing with vulnerabilities over the phone
- Organise and prioritise own workload
- Ability to give each task the right attention to detail
- Proactive in delivering high levels of Customer Service
This role will be supported by the Business Administration Level 3 Apprenticeship qualification delivered by Starting Off.
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