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Credit Control - Finance Administrator
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Credit Control - Finance Administrator
Order to Cash (O2C) Support Role – Craigavon, Northern Ireland (Fixed Term – 3 Months)
Role Overview
As a key member of our Order to Cash (O2C) team, you will play a vital role in supporting cash collection activities to ensure financial stability. Your contributions will involve implementing policies, procedures, and technologies that enhance billing and collections performance, delivering a seamless client experience, and reflecting operational excellence.
This fixed-term contract (3 months) is based in our office in Craigavon, Northern Ireland, and is ideal for candidates with prior experience in a finance or credit control team.
Key Responsibilities
Order to Cash Support
- Deliver invoices, statements, and payment reminders.
- Monitor overdue accounts and follow up on non-responses, escalating issues where necessary.
Query Resolution & Salesforce Management
- Own billing and dispute queries from start to finish, ensuring timely resolution.
- Provide clear, professional responses to clients and accurately record all correspondence in agreed CRM systems.
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Cash Collections
- Maintain and review client responses to ensure timely reconciliations and cash collection.
- Classify and segment client accounts to assess debt health, including:
- Collectable debt
- Disputed invoices
- Reasons for non-payment
- Insolvencies
- Terminations
- Bad debt
Quality Assurance
- Adhere to quality standards across all processes while ensuring accuracy, consistency, and compliance.
Financial Systems & Month-End Close
- Use financial software and tools for daily tasks and support accurate, timely month-end closure.
Record Management
- Maintain records in alignment with business, regulatory, and audit requirements.
Continuous Improvement
- Foster a client-focused mindset by identifying opportunities to enhance processes and experience.
Collaboration
- Work closely with cross-functional teams and share knowledge for improved workflows.
Compliance
- Ensure strict adherence to internal/external policies, regulations, and mandatory training.
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Additional Duties
- Willingness to handle any other reasonable business tasks as required.
Candidate Requirements
- Experience in billing, credit control, or an Order to Cash function.
- Ability to work independently and collaboratively across all organisational levels.
- Attention to detail, accuracy, and diligence with strong communications and organisation.
- Exceptional analytical skills and problem-solving ability.
- Comfort managing multiple queries/projects and liaising with senior stakeholders.
- Strong interpersonal skills, professionalism, and adaptability under pressure.
- High-level numeracy and understanding of end-to-end O2C processes.
- Professional conduct, courtesy, and compliance with workplace behaviour standards.
- Excellent time management and ability to prioritise deadlines.
- Competent IT skills: CRM systems, financial software, Microsoft Office (Excel, Outlook, Word), with quick learning capability.
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