Fora Space Limited
Credit Control FTC 12 months
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About the Role
At Fora, we’re reimagining what the workplace can be. We create inspiring, design-led spaces that blend hospitality, community, and wellbeing, enabling people to work productively, creatively, and happily.
This Credit Control & Collections Specialist role is a key part of our evolving finance function, where you’ll take ownership of end-to-end credit control and collections across our multi-site portfolio. Focused on protecting cash, reducing aged debt, and building strong commercial relationships, you’ll move beyond routine tasks to impactful areas such as complex casework, data-driven decisions, and process improvements—especially as automation and AI transform how we work.
The Position
The role operates a 4 days in-the-office, 1 day Work-from-Anytime (WFA) model.
You’ll sit at the core of the Finance team, ensuring end-to-end responsibility for Credit Control—responsibilities that go beyond chasing payments to driving data insights, negotiating recovery solutions, and piloting process improvements.
Key Responsibilities
Cash & Collections Ownership
- Proactively manage overdue balances across the customer base, reducing Days Sales Outstanding (DSO).
- Excel in client relationship management—balancing commercial intel with precision in cash recovery.
- Handle escalations, payment plans, and complex accounts efficiently, applying judgement and confidence.
- Drive improvements in debt recovery strategies while maintaining client goodwill.
Reporting & Insight
- Own and refine coalition-based debt and collections reporting (weekly/weekly).
- Transform-ageing data into actionable insights for Finance and Operations teams.
- Communicate clear trends and performance updates, driving transparency.
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Process & Performance
- Optimise the collection cycle and escalation processes, boosting efficiency.
- Track and reconcile cash flows (including bank receipts).
- Advocate for automation and AI adoption to streamline workflows.
Risk Management
- Manage failed Direct Debits, account risk, and deposit shortfalls.
- Oversee account suspensions, terminations, and when necessary, engage with legal teams.
- Handle sensitive client situations with emotional intelligence and commercial gravitas.
Collaboration
- Work closely with Finance and Operations teams to develop cash recovery strategies.
- Drive operational improvements to assure quality, scalability, and client satisfaction.
Why Join Fora?
- Operational Autonomy in Finance: Contribute to insight, automation, and transformation beyond traditional roles.
- People-Centric Culture: Fördern's client relationships and strategic commerciality.
- Support Growth: Play a pivotal role in protecting cash and steering next-grade collections at a burgeoning 60+ location business.
Key Requirements
Experience
- 2+ years in Credit Control / Accounts Receivable, preferably within a rapid, high-volume sector such as Retail, Hospitality, or Real Estate.
- Hands-on experience in multi-site portfolios or flexible workspace environments.
Skills
- Proficient in Excel (analysis, modelling) with strong reporting (knowledge of Power BI an asset).
- Strong commercial acumen: balancing objective cash strategies with meaningful client relationships.
- Technology-savvy: familiarity with or interest in process automation and AI applications.
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Mindset
- Analytical yet comercially intuitive: Spot trends and communicate clearly.
- Self-driven and solution-oriented: Equipped to prioritise competing demands while improving procedures.
- Patience and tact: Managing escalations and difficult client conversations with diplomacy.
- Adaptable and collaborative: Proactively shape processes and work closely across teams.
Benefits
At Fora, we believe work should boost your life—not dominate it. Our benefits package balances career success with personal vitality and freedom:
⚡ Work Your Way
- Flexible core hours – accommodate modern lifestyles beyond 9–5.
- 2 weeks’ Work from Anywhere – swap your desk for a beach, forest, or mountain to keep inspiring your work.
🌊 Time to Rest & Recharge
- 28 days’ annual leave + access to bank holidays.
- Birthday off: Celebrate you.
- Optional extra leave—earn more hours on demand.
💪 Wellbeing & Security
- 5% matched pension scheme: plan for your future with head space.
- Life assurance: peace of mind for you and your family.
- Discounted gym membership: support health and energy.
- Health cash plan (up to £250+ tax-free): for medical expenses or treatments.
- Mental wellbeing support: access confidential in-person or online therapy.
🚲 Smarter, Greener Commuting
- Cycle to Work Scheme: reduce costs and get pedalling.
- Season Ticket Loan: smooth out transport outlay and sustainability.
☕ Perks That Shape Good Vibes
- 25% discount across Fora cafés – refuel on incredible coffee (and more).
- 2 paid volunteer days per year: invest time into causes close to your heart.
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