QBE Insurance Group
Credit Control Team Leader
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Credit Control Team Leader Chelmsford/hybrid
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world?
As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented, and kind.
The opportunity:
- Managing and leading a team and ensure high standards of performance are met.
- Track potential and future bad debtors, aged debt, and cash collection issues to maximize recovery.
- Provide 1st level escalation for daily problem-solving and support team members on specific issues.
- Ensure timely and accurate collection of unsettled debt for effective credit control.
- Generate detailed monthly reports on team achievements and areas of concern to inform decision-making.
- Build and maintain good working relationships with internal and external stakeholders.
- Develop and implement credit control strategies aligned with business goals.
- Monitor processes and procedures to ensure adherence to internal service standards.
- Set monthly collection targets and monitor individual team members' progress.
- Foster a culture of continuous improvement, accountability, and collaboration within the team.
About you:
- Strong Stakeholder Management
- Experience in the insurance industry is not essential
- Proven track record in team management with emphasis on quality
- Experience in credit control, customer service, and managing complex relationships.
- Experience working with senior management.
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Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share, and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family-friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation, or how you become a parent.
- Short-term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long-term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
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Rewarding our people - QBE European Operations Awards & Recognition
We value our employee’s experience with us and are proud to have been recognized for the following awards:
- Insurance Post British Insurance Awards 2025:
- Winner: Commercial Lines Insurer of the Year
- Winner: Reinsurer of the Year - QBE Re
- Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023:
- QBE rated as a 5-Star Employee
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.
Skills:
- Account Reconciliations
- Adaptability
- Communication
- Critical Thinking
- Customer Service
- Customer Value Management
- Financial Data Reporting
- Financial Products
- High Accuracy
- Intentional collaboration
- Managing performance
- Payment Systems
- Risk Management
- Strategic Leadership
- Team Management
How to Apply:
To submit your application, click "Apply" and follow the step-by-step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal, and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine, and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.
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