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Credit Control Technician
As a Credit Control Technician, you will play a key role within our Finance team, helping to ensure the accuracy, efficiency and integrity of our premium cash management processes. Acting as the backbone of the Credit Control function, you will be responsible for the timely reconciliation and allocation of premium receipts, minimising unallocated cash, and supporting the smooth settlement of premium and reinsurance transactions.
Working collaboratively with Underwriters, Account Executives, brokers and clients, you will investigate and resolve cash allocation queries, reconcile broker statements and policy documentation, and support the collection of outstanding premium debts. This is an excellent opportunity for someone with strong analytical skills, attention to detail and a proactive approach to problem-solving.
In return, you'll join a supportive and collaborative Finance team within a growing business that values its people. We offer a comprehensive core benefits package, a range of optional wellbeing benefits, and the opportunity to develop your career within a fast-growing organisation backed by the strength and stability of a global insurance brand.
Responsibilities
Core Responsibilities will include (but are not limited to):
- Unallocated Cash Management – Proactively investigate and resolve unallocated cash by identifying the root cause of outstanding items and liaising with internal teams, brokers and clients to ensure timely allocation and minimise aged balances.
- Credit Control Support – Work closely with the Credit Control team, Underwriters, Account Executives and external clients to ensure premium and reinsurance settlements are accurately matched and allocated within agreed timescales.
- Cash Processing – Process cash receipts and payments accurately and promptly, ensuring all transactions are recorded correctly to support efficient bank reconciliations and maintain the integrity of financial records.
- Premium Collection – Support the Credit Control team with the timely collection of outstanding premium debts, including initial debt chasing and following up with brokers and clients to encourage prompt settlement.
- Stakeholder Collaboration – Build effective working relationships with Underwriters, Account Executives and external stakeholders to investigate and resolve complex reconciliation queries, ensuring issues are addressed efficiently.
- Team Support – Provide flexible support and cover across the Finance team as required, contributing to a collaborative working environment and ensuring continuity of service during periods of absence or increased workload.
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Essential
Required Skills and Qualifications
- Strong Microsoft Excel and overall Microsoft Office skills.
- Excellent attention to detail with a high degree of accuracy.
- Strong analytical and problem-solving abilities.
- Confident working with numerical data and financial information.
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
- Strong communication and interpersonal skills, with the ability to build effective working relationships across all levels of the business.
- A proactive, positive and flexible approach to work.
Desirable
- Previous experience in a Credit Control, Cash Allocation or Finance role.
- Experience within the insurance or financial services industry.
- Knowledge of premium collection and cash reconciliation processes.
What You Can Expect From Us
- Competitive base salary
- A great team and supportive colleagues
- Hybrid Working environment
- A strong focus on diversity, inclusion and equal opportunities
- A programme of wellbeing and mental health support
- Holiday: 28 days core annual leave
- Pension: 12.5% non-contributory pension contribution
- Private Medical Insurance (family members/dependents can be added)
- Flex Fund: £1,000 (to spend on flexible benefits, including, but not limited to, Dental Care, Holiday Buy, Private GP etc.)
- Life Assurance: 5x annualised base salary
- Continuous Learning Approach: Including study support with professional qualifications.
- Employer Supported Volunteering: 3 days volunteering leave - full pay.
About MSIG UK
MSIG UK is a wholly owned subsidiary of Mitsui Sumitomo Insurance Company, Ltd (“MSI”) and specialises in providing commercial property, casualty, marine and credit insurance products and services to its clients. MSIG UK is also a member of MS & AD Insurance Group Holdings, Inc, one of the world’s largest general insurers.
In February 2024, we celebrated 100 years of MSI’s presence in the UK, and our enduring commitment to our UK based insurance and reinsurance clients. As part of this centenary, we rebranded from MSI EU to MSIG UK. This change aligns our UK business with the rest of our parent company’s international network and better leverages the brand value of the MSI name.
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Being part of MSI’s international network of companies gives us significant opportunities to help develop and deliver new solutions for clients. The change in trading name also signals a new growth phase for us as we look to build our presence and portfolio in the London Market.
MSIG UK is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
At MSIG UK, we pride ourselves on maintaining a friendly, collaborative, and supportive work environment. Every individual plays a key role in our success by fostering a culture of mutual respect, open communication, and shared achievement. We value integrity, innovation, and a customer-first mindset, ensuring that we deliver high-quality insurance solutions.
Conduct Rules
With The Implementation Of The SM&CR (Senior Managers & Certification Regime), The Financial Services And Markets Act Gave The FCA New Powers To Write Conduct Rules And Apply Them To All Employees Within a Firm. The Conduct Rules Set Basic Standards Of Good Personal Conduct. They Stipulate That You Must
- Act with integrity
- Act with due care, skill and diligence
- Be open and co-operative with the FCA, PRA and other regulators
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standards of market conduct
- Act to deliver good outcomes for retail customers
We are committed to creating a diverse and inclusive employee experience for all. Our values underpin our culture and influences the way we interact with each other, our clients and our partners – One Team, Client Focus, Our People, Integrity, Openness, Kaizen. We welcome applications from anyone and promote equal opportunities for growth and development regardless of race, gender, religion or belief, sexual orientation, age, disability, or socio-economic background.
This role description outlines the key responsibilities for this role. It complies with the Company’s Code of Ethics and Integrity and Security Policies. It is not an exhaustive list and the role holder should be aware that they may be asked to perform additional duties by their line manager as deemed appropriate.
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