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📍 UK – Office Based / Hybrid (where applicable)
đź“„ Full-time | Permanent
🏢 Credit Control Team
About the role
We’re looking for a proactive and customer-focused Credit Controller to join our Credit Control team. Working as part of a larger team, you’ll be responsible for managing collections and customer relationships across a high-volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m.
Reporting to the Credit Control Manager / Head of Credit Management, your focus will be on maximising cash flow, reducing overdue debt, and resolving customer queries efficiently while maintaining positive client relationships.
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What you’ll be doing
- Proactively contact customers via phone, email, and other channels to maximise cash collection.
- Minimise overdue and bad debt while maintaining excellent customer service.
- Investigate and resolve customer payment queries quickly and effectively.
- Identify root causes of issues and propose appropriate solutions.
- Escalate unresolved queries through the correct internal channels to ensure timely resolution.
- Accurately record all customer communications and transactions within company systems.
- Ensure compliance with company policies and relevant legal and regulatory requirements.
- Support the finance team and cashiers to ensure receipts and payments are processed accurately.
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What we’re looking for
- Strong customer service skills with a professional and calm approach.
- Ability to listen, negotiate, and communicate clearly with customers.
- Good verbal communication skills and strong attention to detail.
- Analytical mindset with the ability to identify issues and develop solutions.
- Comfortable working in a fast-paced, high-volume environment.
- Experience working with SAP is desirable.
- A collaborative team player with a positive attitude.
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