National Trust
Credit Controller
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Credit Controller
Credit Controller
At the National Trust, every penny of profit we make goes straight back into supporting our special places and the work we do. So, it’s crucial that we keep on top of our finances.
Our credit control team engages with a wide and diverse set of customers, bringing in around £400 million per annum to support the National Trust’s mission—connecting and inspiring people locally and nationally.
About the Role
Our Financial Services Centre is based in Trowbridge, Wiltshire, with:
- Onsite parking
- A nearby shopping outlet
- A 10-minute drive to the town centre
Your contractual location will be Epsom Court, but you’ll work from our Financial Services Centre in Trowbridge. While three days of office attendance per week is required, there’s flexibility in your remote working schedule after training.
Key Responsibilities
- Take primary responsibility for:
- Debt management and collections
- Credit risk assessment
- Contributing to the digitalisation of our credit control service
- Proactively pursue all outstanding accounts to ensure timely debt collection
- Work across commercial and residential accounts—your day-to-day work will be varied and engaging
- Engage directly with commercial partners, provide credit support to our Film Unit, and assess credit risk for new applications
- Support new account openings and Payment Line queries within the Credit Control Team
- Collaborate with colleagues to identify reasons for non-payment or withheld payments and propose resolutions
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Who We’re Looking For
While you don’t need to have all the required knowledge, skills, and experience listed, we recommend reviewing the full role profile (attached). We’re looking for someone with:
- Strong written, verbal, and interpersonal communication skills to:
- Engage with Finance and non-Finance staff (both internally and externally)
- Influence at all levels of the organisation
- Organisational and prioritisation skills to take accountability and be self-motivated
- Strong commercial awareness
- Numerical accuracy, with an attention to detail and ability to:
- Interpret and assimilate financial data
- Gather information, problem-solve, and make decisions
- Adaptability to meet multiple tight deadlines
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Team Culture & Benefits
We embed our motto—‘For everyone, for ever’—in everything we do. Our culture is inclusive, welcoming, and values diversity to reflect the communities we serve.
Here’s what you’ll gain in return:
- Progression & development opportunities
- Exciting and meaningful work supporting special places in the UK
- Substantial pension scheme (up to 10% basic salary)
- Free entry to:
- National Trust properties
- A guest and children (under 18)
- Support benefits:
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for eligible roles)
- Perks at Work discounts including:
- Gym memberships
- Shopping discount codes
- Cinema discounts
- Holidays:
- Up to 32 days (depending on length of service) + holiday purchase scheme (subject to criteria)
- Flexible working (wherever possible)
- Employee assistance programme
- Free parking at most National Trust locations
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