CMAC Group
Credit Controller
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Accounts Receivable Clerk – Fixed Term Contract
Contract: 12 months fixed-term Location: Based in Accrington (3 days per week in office, 2 days per week working from home)
About the Role
As part of the Accounts Receivable team, you will manage and recover outstanding debt across ground transport, aviation, and accommodation services. Supporting a diverse portfolio of clients across multiple sectors, you will collaborate with internal and external stakeholders to:
- Maintain strong client relationships
- Resolve account queries efficiently
- Ensure timely and accurate collection of revenue
This role is critical for supporting cash flow, reducing aged debt, and delivering exceptional customer experiences through strong account management.
What Success Looks Like
- Consistent achievement of collection and aged debt reduction targets
- Strong customer relationships, leading to timely payments and minimal disputes
- Accurate and timely allocation, reconciliation, and reporting of customer accounts
- Prompt resolution of invoice and account queries
- Effective team contribution and continuous process improvement
Key Responsibilities
Your core duties include:
Debt Collection & Account Management
- Monitor customer accounts and credit limits, escalating risks as needed
- Collect outstanding debt while adherence to company payment policies
- Maintain regular client contact to ensure timely payments
- Achieve agreed collection, cash allocation, and aged debt reduction targets
Query Resolution & Dispute Handling
- Investigate and resolve invoice and account queries accurately and efficiently
- Escalate and log disputes related to unpaid invoices
- Align all actions with ERP records
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Invoice & Payment Processing
- Generate and process invoices and credit notes per customer requirements
- Allocate and reconcile customer payments accurately and promptly
- Process transactions via customer portals where necessary
Reporting & Compliance
- Prepare and distribute customer-specific statements (primarily in Excel)
- Attend monthly aged debt review meetings and report on assigned accounts
- Maintain accurate ERP system records, including disputes and transactions
Collaboration & Process Improvement
- Engage with customers and internal teams (billing, account management) to resolve issues
- Build working knowledge of customer-specific contracts and terms
- Participate in cross-team process improvements
About You
Personality & Mindset
- Customer-service focused, prioritising strong relationships
- Strong communication, negotiation, and conflict resolution skills
- Ability to manage sensitive conversations professionally
- Highly organised, with great time management and prioritisation skills
- Proactive problem-solver, self-motivated, and adaptable
KPI Drive & Efficiency
- Thrives in high-volume, results-oriented environments
- Attention to detail with analytical skills for financial data
- Comfortable presenting information to diverse stakeholders
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Technical Requirements
Essential
✅ Proven experience in managing customer accounts and debt recovery ✅ Ability to handle high-pressure workflows under tight deadlines ✅ Excellent Excel & Word proficiency ✅ Strong ability to analyse and communicate financial data clearly
Desirable
🛠️ Experience with SAP HANA, SAP S/4HANA, or ERP systems 🛠️ Background in high-volume finance, logistics, or customer-facing roles 🛠️ Familiarity with business intelligence tools
Why CMAC Group?
At CMAC Group, we’re passionate about keeping the world moving—when it matters most.
Founded in 2007, we connect clients to a trusted global transport network, facilitating 5+ million passenger journeys per year. Specialising in aviation, ground transport, and accommodation, we provide 24/7 solutions for airlines, rail providers, corporations, and emergency services.
Our Values
📌 Disruption shouldn’t disrupt lives—we simplify complex challenges. 📌 Empower efficiency through technology-driven transport solutions. 📌 Diversity, Equity & Inclusion (DEI) are foundational to our culture.
For Our Employees
- A dynamic, stakeholder-driven environment
- Authentic involvement and equal opportunity for all backgrounds
- Commitment to fostering inclusivity and culture inclusion
CMAC Group is an equal opportunities employer. All suitably-qualified candidates are welcome—we value your unique perspective.
Ready to help keep the global narrative and its passengers moving? Apply now.
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