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Credit Controller Apprentice
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Are you looking to start your career in finance and build commercial skills from day one?
We're looking for a motivated and enthusiastic individual to join our Credit Control Team. The opportunity is ideal for someone at the beginning of their career who wants to develop practical experience while working towards a recognised qualification.
As a Credit Control Apprentice, you’ll support the team in managing customer accounts and maintaining strong client relationships. You’ll develop key skills in communication, problem-solving and financial processes.
Your responsibilities will include:
- Allocating incoming payments accurately and efficiently
- Resolving customer queries and invoice disputes
- Communicating with customers via phone and email to support timely payments
- Contributing to monthly collection targets and team performance
- During your apprenticeship, you’ll gain valuable hands-on experience while working to achieve a Level 2 CICM Diploma in Credit and Collections
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents
Service delivery
Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
Work planning
Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
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Teamwork
Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
Communication and relationship building
Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
Negotiation and decision making
Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
Continuous improvement
Identifies opportunities to improve work practices and successfully implements changes that are required.
Personal development
Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
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Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
Essential qualifications
GCSE in:
- English (grade Minimum Grade C or 4)
- Maths (grade Minimum Grade C or 4)
Desirable qualifications
A Level in:
- Any (grade A to D pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Keen to learn
The main requirement we are looking for in a candidate is enthusiasm and motivation to learn new skills, who is keen to develop a long-term career in finance.
Shorterm Group are one of the largest and fastest growing specialist technical engineering recruiters in the UK, supporting employers with expert help and assistance, ensuring they can fill skills shortages with the right people for future success.
Tailored training, mentoring and ongoing development support
Company laptop and iPhone
Access to our employee discount portal
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
We hope to be able to offer a full-time position to the apprentice post qualification. They would receive ongoing support from the business to develop their career to a position with added responsibility and would be supported if they were to continue with their CICM studies.
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Paul Cotton
The reference code for this apprenticeship is VAC2000040925.
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