Lineage Logistics
Credit Controller (AR EMEA)
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Accounts Receivable Collector (EMEA) – Freeport, Cayman Islands (or flexible remote option)
About the Role
Lineage is a global leader in temperature-controlled logistics and supply chain solutions, supporting some of the world’s most recognized food brands. We are committed to operational excellence, safety, sustainability, and continuous improvement.
Shift: Monday – Friday, 8:00 AM – 4:30 PM
Salary: Negotiable dependent on experience
Our UK Accounts Receivable (AR) team has been recognised as a Centre of Excellence following years of sustained performance improvements. Due to the team’s expanded regional responsibilities—supporting customers across the EMEA region—we are seeking skilled Collections Professionals to drive timely cash collection and maintain financial control.
As a Collector, you’ll take a hands-on approach to managing accounts, balancing Reconciliation, Dispute Resolution, and Credit Risk Management while supporting Lineage’s operational excellence through structured processes, compliance, and customer service.
Key Responsibilities
- Proactively manage collections activities for an assigned portfolio of EMEA customers, ensuring compliance with credit limits, payment terms, and internal controls.
- Contact customers via phone and email, negotiating payment plans and resolving disputes while maintaining professional and persistent communication.
- Apply a structured call and follow-up cadence to priority/high-risk accounts, escalating emergent credit risks if required.
- Reconcile accounts—including high-volume/complex balances—while investigating and resolving discrepancies such as:
- Invoice queries
- Short payments
- Unapplied cash piles
- Credits and debits
- Collaborate with Billing, Sales, and Customer Service to remove payment obstacles.
- Maintain accurate collection notes in ERP and collection-specific systems.
- Generate and contribute AR reports, including past-due balances and dispute aging.
- Ensure compliance with SOX controls and all internal policies.
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What We ‘re Looking For
- Relevant experience in Accounts Receivable, Credit Control, or Collections within an enterprise or logistics environment, with a focus on cash collection and dispute resolution.
- Preference or advantage given for work with:
- ERP systems (e.g., Workday)
- SAP or Oracle (GNU)
- Commercial insight informed by structured payments management and credit-decision frameworks.
- Exceptional communication skills—able to negotiate with confidence while maintaining professionalism across hybrid and remote contexts.
- Reference: INDUK
Why Lineage?
We are a global team of over 22,000 colleagues spanning 20 countries and 400+ locations. Our work transforms the food supply chain to eliminate waste and feed communities worldwide. As you work alongside planners in the warehouse, dispatchers, logistics crew, and commercial specialists, you’ll be rewarded by innovation, purpose, and tangible impact—making every day more than just a job.
Our culture is built on collaboration, respect, growth, and strong operational values. Headquartered in the Cayman Islands, lineage takes pride in working for organisations which thrive as a One-team and One-company (the approach that ensures production and staffing are as consistent as possible).
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In alignment with our shared purpose, you’ll have:
- Equal opportunities and inclusive hiring policies; non-punishment for factors like race, disability, age, identity, or military affiliation.
- A culture that rewards initiative—here, your hard work matters and is recognised.
- Personal growth: Professional development routes, skills training, and structured career progression.
- Flexibility beyond the basics, including promotional opportunities for individuals who go beyond delivery expectations.
Benefits
We provide a comprehensive package designed to support your work, wellbeing, and lifestyle:
- Carrot-based compensation model, negotiated based on experience.
- Paid time off and professional development opportunities to sustain long-term growth.
- Hard-work recognition schemes, supplemented by tangible rewards and benefits:
- Cycle-to-work schemes for greater work-life balance.
- Group Loanging (Cycle to Work scheme) and employee-specific banking/loan discounts through a credit union.
- Top-tier emergency assistance and counselling services when needed.
- Community and collaboration:
- Visit orientations tailored to coming new colleagues and detailed pre-work familiarisation.
- Life events (e.g., graduations, ceremonies) celebrated onsite or virtually from a local venue.
Join Lineage to be part of a dynamically expanding business that ensures sustainable food chains across the world, daily. Swift collaboration and acute attention to reconciling accuracy help us meet your financial responsibilities prudently while embracing excellence.
Reference:
INDUK
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